Coastal Kia - Service Center

Fantastic Servie Bob Tomlin is amazing! He has definitely made me a customer for life. He handled my service and repair like a true professional. He discussed with me Bob Tomlin is amazing! He has definitely made me a customer for life. He handled my service and repair like a true professional. He discussed with me everything that needed to be done to my vehicle without condescending to "the little woman" which is pet peeve of mine. When the problem persisted after a few trips back to the service department he ensured that the repair was covered by the service department for the inconvenience. I work in sales and I truly appreciate that level of dedication to customer service. By the way, I love Bob and Kelly, the courtesy shuttle drivers. They are always one of the highlights of my visits to the service department. More

My appt was at 11:05. I arrived at 10:30 & was actually leaving at 11:05. Efficient, personable folks. Bob is the best! Great! leaving at 11:05. Efficient, personable folks. Bob is the best! Great! More

Great service, Sam explained everything about the service and answered my questions. He help me understand w everything that was going on the vehicle. Sam was very respectful. service and answered my questions. He help me understand w everything that was going on the vehicle. Sam was very respectful. More

I called Kia yesterday and spoke with this gentleman about my check engine light being on he scheduled me an appointment to come in at 2:30PM so I went all the way to Wilmington which is 55 minutes away about my check engine light being on he scheduled me an appointment to come in at 2:30PM so I went all the way to Wilmington which is 55 minutes away from my house to get my car looked at. He came back and told me there was an evap problem but it would be fine to drive. He said he had ordered the part and it would take approximately two days and they would call me to come in and it will take about an hour to fix. Yesterday afternoon I went to go fill my car with gas and there is an issue where my car is not accepting fuel as I’m pumping gas it is pouring back out of my gas tank. I’ve tried to contact the Kia dealer today and they said that they are unable to get me a rental because they don’t have power due to the recent Hurricane however if my car would’ve been serviced properly yesterday they would have discovered the issue and I would not be without a vehicle and no way to get it serviced or to get a rental. More

Newbie This was my first time using Coastal Kia since I recently moved to the area. The service was efficient, the assessment of my car's needs and the expla This was my first time using Coastal Kia since I recently moved to the area. The service was efficient, the assessment of my car's needs and the explanation to me was excellent. I left with some services completed and a plan for doing the remainder of the work. I even got a follow up phone call to see if everything was working out okay. I'm very please with the quality of service and the customer service. More

This our first Kia after 4 Hyundai’s . We love it and all the options. It is even better than we hoped. The service department was awesome. the options. It is even better than we hoped. The service department was awesome. More

I was treated with great respect. They told me what was necessary for my 2019 Kia Sorento to stay maintained for years to come. Thank you. necessary for my 2019 Kia Sorento to stay maintained for years to come. Thank you. More

Tried to charge me 500 to replace a mirror, easily fixable anywhere else for less than 250. I am very upset how much they tried to charge fixable anywhere else for less than 250. I am very upset how much they tried to charge More

No Worries I am always confident that I will get the best service in a timely fashion when I go to Coastal Kia. Bob Tomlin always takes the time to update me on I am always confident that I will get the best service in a timely fashion when I go to Coastal Kia. Bob Tomlin always takes the time to update me on the progress and thoroughly explains the work that was done. Well done, Coastal Kia Service Department! More

Extremely friendly and helpful! Howard and Steve were absolutely great!This KIA service center is the tops! I have been to other KIA shops that no were near as helpful! Howard and Steve were absolutely great!This KIA service center is the tops! I have been to other KIA shops that no were near as helpful! More