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Coastal Kia - Service Center

Wilmington, NC

4.8
3,388 Reviews

3,388 Reviews of Coastal Kia - Service Center

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July 10, 2020

Extremely friendly and professional Whether it's an oil change, plugging a tire or something that has to be fixed, it's always done in a timely manner. I trust Sam Weisman to give me th More

by Dolores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you Dolores! We sincerely appreciate the five star review and kudos for Sam Weisman in our service department. Your amazing review has been shared with Sam and our entire staff. We are thrilled to hear he has earned your trust. Thank you for choosing Coastal Kia!

July 10, 2020

Good. The only thing was they drained my battery and had to jump start it for me to leave. Other than that it was good Sam is always nice and helpful and I know he tried to solve the battery situation right More

by LEEDS.LAUREN
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful feedback. It was thoughtful of you to mention Sam by name. He has a large following and his client's rave about his customer service skills everyday. We sincerely appreciate your patience during your recent visit. We appreciate your business and are here if you need us.

July 10, 2020

Wonderful experience as per normal. The people in your business are professional, friendly and easy to work with. They are the big difference from other places for sales and service. More

by JAZDANCERRLH
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Coastal Kia responded

Thank you for the five star review for our Coastal Kia Team! We appreciate the gracious comments including, "wonderful experience as per normal... the people in your business are professional, friendly and easy to work with." We sincerely appreciate your trust and loyalty to our team. Thanks again for being such an important part of our Coastal Kia Family!

July 08, 2020

I have to say that I was enlightened by the service of Service Consultant Sam Weismann from the moment I walked into the Service Department until I was walked to my car to leave. It made my wait very plea More

by NANALIN1961
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Coastal Kia responded

Thank you for the amazing Dealer Rater review for our Coastal Kia Service Team! It was extremely thoughtful of you to mention Sam Weisman by name. He has a large following, always does a tremendous job and is known for exceeding our clients' expectations everyday. We are thrilled to hear your wait was "very pleasant and enjoyable." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

July 07, 2020

Customer service is the priority. The service department continues to be focused on satisfying the customer and always keeps the customer informed on the progress of the work being don More

by GARY.SEASE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 07, 2020 -

Coastal Kia responded

THANK YOU for the amazing Coastal Kia service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We love the comments including, "the service department continues to be focused on satisfying the customer and always keeps the customer informed...." We strive to deliver a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

July 06, 2020

TypiKIAly awesome visit Although it's difficult to rack up the miles these days my car still hit a milestone, the 60,000 mile service. Bob talked me through what was needed a More

by TBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob (driver friend), Howard Ramsey
Jul 06, 2020 -

Coastal Kia responded

So thoughtful ! Thank you ! We sincerely appreciate your loyalty and amazing testimonial. You truly do have "friends" here who enjoy your visits. Thank you for mentioning, Bob Tomlin, Bob Orr and Howard Ramsey by name. It was extremely kind of you to go online and rate your experience in such an amazingly thoughtful way. We appreciate you so much. Please call us if you need anything. We are here to help.

July 06, 2020

Consistent Cordial and Efficient Service I am always pleased with the service at Coastal Kia. This trip was a routine oil change and wheel balancing. They are always on top of what should be More

by mcsnow2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review and kudos for our service team. We appreciate the wonderful feedback and thoughtful review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 04, 2020

Service Review Service appointments are easy to make on line. On site Service has always been efficient and friendly. The review of required work is explained and More

by rjwalterex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Coastal Kia responded

Welcome to Wilmington, NC and welcome to Coastal Kia too! Thank you for the five star review and gracious comments. We are thrilled to hear you found our online service appointment process to be seamless. We are excited to hear you share our team exceeded your expectations during your recent visit. Welcome to the Coastal Kia family. We are here to help.

July 04, 2020

Bob was very helpful. I appreciated his customer service. Bob was very helpful. I appreciated his customer service. Bob was very helpful. I appreciated his customer service. More

by CALTRIPPE
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to mention Bob in your review. Your gracious comments have been shared with him along with our entire service team. Thank you for choosing Coastal Kia!

July 02, 2020

Great customer service! Very impressed when the service at Coastal Kia. Cost was a concern for me, and Bob took the time to call me to discuss the work beginning done. He al More

by LISAPOLANSKI72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Coastal Kia responded

Thank you for the awesome five star service review for our team at Coastal Kia! It was thoughtful of you to go online and share your experience. Thank you for mentioning Bob Tomlin by name. Your wonderful review has been shared with Bob and our entire service team. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

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