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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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July 29, 2020

Great Personal Interaction I have been bringing my vehicles to Coastal KIA for several years and have always received a nice welcome and straight answers for my service work. Th More

by DSTEW6074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Coastal Kia responded

Fantastic! We sincerely appreciate the wonderful review and continued loyalty. Thank you for trusting our Kia Factory Trained Service Advisors and Technicians with your automotive service needs. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

July 29, 2020

Home is home and that is why taking my car to what feels like family is the thing to do! Sam and the rest of the guys are awesome and take incredible care of my car needs. Have since I bought it new and sti More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jul 29, 2020 -

Coastal Kia responded

Thank you for the amazing five star review! It was thoughtful of you to mention Sam Weisman by name. He is a true asset to our service team and are lucky to have him. 140,000 miles... wow! Your wonderful review has been shared with Sam and the rest of our team. Please call us if you need anything. We are here to help.

July 29, 2020

Great! Everyone is extremely accommodating. My car is well taken care of here and every service comes with a complimentary free hand wash. Howard has been ex More

by DANA55SCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jul 30, 2020 -

Coastal Kia responded

Thank you! Aren't Howard and Sam awesome? They both are ambassadors for our "truly exceptional experience" culture and we are lucky to have them. Your thoughtful review has been shared with Howard, Sam and our entire service team. We sincerely appreciate the wonderful rating and gracious comments. We love the feedback including the comment, " everyone is extremely accommodating." Thanks again for the amazing review. Please call us if you need anything.

July 27, 2020

Always friendly and helpful. Easy to get in contact with about services. They offer a nice seating area indoor and outdoor while you wait. If you decide jot to they have a courtesy vehicle to take care if y More

by EJOWENS03
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for our service department. We are thrilled to hear you had a great experience during your recent service visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 27, 2020

Service department is always professional and helpful never a problem getting an appointment for service. Its nice to get in and out.. Waiting area and showroom is always clean More

by SUSANWRIGHT780
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Coastal Kia responded

Thank you Susan for the amazing five star service review! We appreciate the gracious comments including, "always professional and helpful never a problem getting an appointment." We strive to deliver a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

July 26, 2020

Once again, Great Experience! You guys did an awesome job. Everything was taken care of and in a timely manner. Nothing was done unless consulted, and cost was considered for every More

by pherrmann923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jul 27, 2020 -

Coastal Kia responded

Wow! Thank you so much for the amazing service review. Your wonderful feedback has been shared with our entire service team. We sincerely appreciate the thoughtful comments and high recommendations. We are thrilled to hear you find our staff to be "friendly and eager to assist." Your business is greatly appreciated. Please call us if you need anything. We are here to help.

July 24, 2020

Every time I go into the dealership, everyone is friendly and eager to assist in anyway. I would recommend Coastal Kia to anyone looking for service after the sale. More

by JIMKOHLER52
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review. We love to hear you feel welcomed and find our staff to be, "friendly and eager to assist in anyway." We appreciate the gracious comments and high recommendations. Thank you for choosing Coastal Kia!

July 23, 2020

Even through COVID, John at Coastal Kia was able to ensure I handled my car needs! With all the uncertainty, he was able to make me feel comfortable with my choice to buy a Kia and experience great cus More

by KSID0305
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for your Product Specialist John. He is a "true professional" as you mentioned and we are lucky to have him. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

July 23, 2020

Coastal KIA rules! Howard and Sam handled my service requests to a T! All items were taken care of and in a timely manner. I was very pleased with this! More

by Gregory A Gates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jul 24, 2020 -

Coastal Kia responded

Thank you Gregory for the wonderful five star service review. Your amazing feedback has been shared with Howard, Sam and our entire staff. It was thoughtful of you to go online and share your thoughts. We truly appreciate it. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

July 22, 2020

The Service Department Staff are friendly and knowledgeable! The Service Staff are allows willing to assist and offer the best recommendations for vehicle preventive maintenance! More

by PHBANNERMAN
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jul 22, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review for our Coastal Kia Service Team. We are thrilled you found our service department to be "friendly and knowledgeable." We strive to deliver a truly exceptional experience to every guest during every visit. Please call us if you need anything. We are here to serve. Thanks again!

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