Coastal Kia - Service Center

My "new to me" 2013 Sorento broke down and needed a new engine. It was a Saturday afternoon and AAA towed it to the service department. Monday I got a call about what needed to happen. I was given a rental engine. It was a Saturday afternoon and AAA towed it to the service department. Monday I got a call about what needed to happen. I was given a rental car and was told it would be ready the following week. By Wednesday the same week, my car was done. A few things got repaired/replaced and mostly under warranty. The process was quick and fairly painless. When it came time to return the rental car I was told I could leave it at the dealership. Even easier! Both KIA and Hertz were amazing in the situation. Thank you! More

They did the necessary service quickly. As always very friendly staff. I have always gone to them for servicing. Never been disappointed. Chairs set up outside for corona virus guidelines friendly staff. I have always gone to them for servicing. Never been disappointed. Chairs set up outside for corona virus guidelines More

Awesome staff / Friendly Qualified Service Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call to make sure is working great! More

Routine maintenance Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service depa Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service department and Sam was able to work me in the same day. Lounge area comfortable and snacks, water and coffee available. Good experience. More

Thank you for taking such wonderful care of me. I am a single woman in my 70’s, so all I can do is trust people won’t take advantage of me. You went way above and beyond to make me feel safe and secure. single woman in my 70’s, so all I can do is trust people won’t take advantage of me. You went way above and beyond to make me feel safe and secure. I can’t speak your praises enough! More

Sam was great! He scheduled my car's service appt quickly and kept me informed of the progress. He was friendly and helpful throughout my visit at the service dept. and kept me informed of the progress. He was friendly and helpful throughout my visit at the service dept. More

Always a pleasure to take my car in for regular service & maintenance....I’ve never taken it anywhere else since I purchased it. Everyone I’ve worked with is very knowledgeable & friendly. maintenance....I’ve never taken it anywhere else since I purchased it. Everyone I’ve worked with is very knowledgeable & friendly. More

State Inspection Scheduling for the vehicle inspection was easy and completed on time. Sam was pleasant and helpful, as always. I've been going to this dealer for 7+ y Scheduling for the vehicle inspection was easy and completed on time. Sam was pleasant and helpful, as always. I've been going to this dealer for 7+ years and have never been disappointed. Service team is great! More

As soon as I got there I was taken care of with no problem. Everyone was so nice and caring. Howard did a amazing job. problem. Everyone was so nice and caring. Howard did a amazing job. More

ALWAYS A PLEASURE! I have been having this service center attend to my wife's 2012 Kia Forte for the last 4 years and am very happy with their service. Everyone is frien I have been having this service center attend to my wife's 2012 Kia Forte for the last 4 years and am very happy with their service. Everyone is friendly and attentive with my wishes with the car. I purchased this car at a dealership in New York before moving and retiring to North Carolina and I can only say my experience back home was less than ideal to say the least. They are so much better here in NC! Keep up the good work! More