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Coastal Kia - Service Center

Wilmington, NC

4.8
3,388 Reviews

3,388 Reviews of Coastal Kia - Service Center

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January 13, 2020

they serviced the car and took me shopping. They met me at my car, did the work, washed the car and all the while I was shopping at a store they took me to. More

by SHANNIV516
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
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Jan 13, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We appreciate the five stars and gracious comments. Our team loves that you were able to take advantage of our Courtesy Shuttle Program and Courtesy Wash. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your review and loyalty. Thank you for choosing Coastal Kia!

January 13, 2020

inspection and warranty work Sam is fabulous!! I always look forward to seeing him when I come in. You have a great employee in him! Give him a raise so that you can keep him More

by JENNIFER.BIGGS0907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
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Jan 14, 2020 -

Coastal Kia responded

We could not agree more... "Sam is fabulous!" Thank you for the five star service review and gracious comments. Your amazing review has been shared with Sam, his manager and our entire service team. Thank you for servicing your vehicle with a "local small business". Please call us if you need anything and we look forward to seeing you again soon.

January 13, 2020

I love my car and I love the guys in the service department. Sam is my # 1 but Bob and Howard are family too! Always happy! More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Bob, Howard and Jake in sales!
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Jan 13, 2020 -

Coastal Kia responded

Awesome! Thank you for the five star service review and amazing comments. Your wonderful review has been shared with Sam, Bob and Howard. We love the comment, "I love my car and I love the guys in the service department". Fantastic! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help.

January 13, 2020

Have a very good experience with taking my car to be serviced ! Like having My car wash ! Everyone was very nice and polite! Thanks again More

by rhondamcpherson62
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2020 -

Coastal Kia responded

Thank you so much for the five star service review. We love the comment, "everyone was very nice and polite". We are thrilled you were able to take advantage of our Courtesy Wash Program. Our clients love it. We are home of the "truly exceptional experience". Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help

January 12, 2020

The service department goes above and beyond to get you in and out in as quickly as possible. The professionalizm of the service managers and courteousy snacks in the wait area are always top notch. More

by JANDA1
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Thank you ! We sincerely appreciate the five star service review and your recognition of our attention to detail. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your loyalty. Thank you for choosing Coastal Kia! We are here if you need anything. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. Thanks again!

January 12, 2020

Took my vehicle in for maintenance and everyone was great. I will definitely be taking my vehicle back for my next round of maintenance. Very professional More

by PITSTAFFYBULL
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and wonderful comments We sincerely appreciate the review and want to thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call our team if you need anything. We are here to help.

January 12, 2020

Easy Oil Change I brought my car in for an oil change on the weekend. Sam provided friendly, efficient and professional customer service. I am pleased with the servic More

by TERRELL BURTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the wonderful five star review and kudos for Sam. Your awesome review has been shared with him and our entire service team. We love the comment, " Sam provided friendly, efficient and professional customer service:". We sincerely appreciate the high recommendations too. Thank you for choosing Coastal Kia! We are here if you need anything.

January 12, 2020

I was met at the door and asked if I had anything other than general maintenance for them to check. they offered to give me transportation anywhere while the maintenance was being done. I was offered drink More

by JANCHUK09
Recommend Dealer
Yes
Employees Worked With
Bob
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Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star service review! We think you are "awesome" too!. We appreciate the thoughtful comments and wonderful testimonial. We love our process exceeded your expectations and you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia!

January 12, 2020

Sam is the best! It is awesome to got to a place I trust. I give Sam 5 stars! I will definitely be back for all my car service needs. More

by ericasadler
Recommend Dealer
Yes
Employees Worked With
Sam W.
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Jan 13, 2020 -

Coastal Kia responded

We could not agree more.... "Sam is the best!" Thank you for the review and kudos for Sam. Your amazing comments have been shared with Sam and our service management team. We appreciate your loyalty, trust and gracious comments. Thank you for choosing Coastal Kia!

January 12, 2020

Service was great. Kept in the loop on what my car needed. Shuttle service is the best! Thank you Kelly. Thank you Sam. Good job. More

by BIGJOHNB161
Recommend Dealer
Yes
Employees Worked With
Sam, Nigel, Kelly.
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Thank you for the amazing five star review and kudos for Kelly and Sam. We appreciate your gracious comments which have been shared with them along with our entire service staff. Thank you for being an important part of our Coastal Kia Family! Please call us if you need anything We are here to help.

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