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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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October 22, 2019

Tail gate Brought in my van witt a tail gate issue. Fixed propmpty and with no issues. Appreciate the Good communication and friendly service. Thanks you Sam More

by DSB1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam is always helpful! Thanks Sam!
Oct 22, 2019 -

Coastal Kia responded

You are most welcome! Thank you for the five star service review and kudos for Sam in our service department.. We are thrilled to hear he kept you informed during your recent service visit. We strive to treat our clients the way we wish to be treated. There are dozens of local service centers in our community to choose from. Thank you for choosing Coastal Kia! Our goal is to deliver a "truly exceptional experience" to every client during every visit. Please call us if you need anything. Don't forget to take advantage of our Courtesy Concierge Service Program during your next service visit which includes free vehicle pick up and drop off. Thanks again!

October 20, 2019

Fast, friendly and professional. Coastal Kia has been very helpful and the staff are professional when it came time to purchase my Kia and service it. Also they understand the meaning More

by DHUFFSTETLER4901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McScavage
Oct 21, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to recognize our attention to detail. We do truly strive to respect our client's time which we realize is very precious. We appreciate your business. Please call us if you need anything.

October 19, 2019

Feels like I get my Jag serviced Okay, okay, it’s no surprise to the team at Kia that ‘Professional, courteous, service with a smile’ is standard but it feels like I’m driving a car o More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Bob and Howard but let’s not forget the courtesy driver, Bob or Billy.
Oct 19, 2019 -

Coastal Kia responded

We love this! You are a “GOLD standard customer” but more importantly you are Coastal Kia Family! Thank you for the five star review and for mentioning our dream team of service consultants by name. Call us if you need anything. Thanks again!

October 18, 2019

As always, Coastal Kia has the best, friendliest, service. The service at this dealership has been wonderful since I first became a customer in 2011. Steve Kramer sold me my last 2 Souls. Awesome guy! And my More

by SCBUM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service and Steve Kramer in sales
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate your loyalty and gracious comments. It was extremely thoughtful of you to mention Steve Kramer by name. We love that he takes such great care of you and that you are happy. We could not agree more about how wonderful Sam is. Thank you for recognizing his efforts. We are lucky to have Sam and Steve on our Coastal Kia Team. Thanks again.

October 18, 2019

Engine replacement Excellent service as usual. Bob was great and kept me informed. He answered all of my questions and even managed to get my molding replaced and brake More

by CMHATCH12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 18, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We appreciate the gracious comments and kudos for Bob Tomlin. We are thrilled to hear your molding replacement and brake service went well. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

October 17, 2019

Quick easy fix of tire with nail Warning low tire pressure came on on my 3 month old Kia Soul and indicated that left rear tire was very low in tire pressure. Drove it to Kia dealer w More

by RBIDPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 17, 2019 -

Coastal Kia responded

Great news! We are here to help. Thank you for the five star service review and testimonial regarding your first service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. We are thrilled our team took great care of you and exceeded your expectations when an issue arose. Thank you for being an important part of our Coastal Kia Family. We love that we have earned your business and your trust. Thanks again.

October 16, 2019

Came in for repair Sam was very friendly and helpful. the wait for my repair was not that long. Would have been good to know that the part was not covered under warranty More

by EARLCROFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam
Oct 16, 2019 -

Coastal Kia responded

Thank you for the review and feedback. It was gracious of you to mention Sam by name. We are thrilled you found him friendly and helpful. Thank you for choosing Coastal Kia!

October 16, 2019

Warning Light Service Rep explained tire pressure was low... tires were inflated properly and I got a free car wash at no cost to me for the service!! More

by MADDERMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Coastal Kia responded

Yea ! Thank you for the five star service review. We are happy to hear you were able to take advantage of our Courtesy Car Wash Program. We know there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! We are the home of the "truly exceptional experience".

October 16, 2019

Very pleasant experience Howard Ramsey is always knows what needs to be done and takes care of it. Very pleasant to deal with also which is an added bonus for the visit. More

by ANNDUMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 16, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Howard. He is amazing and we are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

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