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Coastal Kia - Service Center

Wilmington, NC

4.8
3,452 Reviews

3,452 Reviews of Coastal Kia - Service Center

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November 07, 2024

Great communication and customer service. Bob was my service advisor and it was a great overall experience More

by KBAXTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our Product Specialist Bob Tomlin are greatly appreciated. We love the feedback including, "great communication and customer service." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again!

November 07, 2024

Very courteous staff and efficient operation. Our service consultant explained the process and my car was completed as prescribed. More

by FRHANSBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We love the feedback including, "very courteous staff and efficient operation." It was thoughtful of you to rate your recent service experience. Thank you for choosing Coastal Kia!

November 06, 2024

First service last Monday got car home had large oil leak, car has 5600 miles on it And now it’s back at Coastal. More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

We apologize for the inconvenience. We appreciate you allowing us to make things right. Thank you for your patience as we addressed the concerns and redelivered the vehicle back to you. Please reach out to our Service Director John Wigger at 910-408-0100 with any additional concerns. Thanks again!

November 04, 2024

Sam was very professional and friendly. Explained what the process was. He led me to the wait area. More

by ROBTOLROSE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 03, 2024

These guys were great, took care of my car , offered finacing which realky helped, offered a shuttle as well. They took good care of me. More

by BOBBIELYNNJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 03, 2024

Always keep me informed as to the needs and condition of my car. Finished when promised for the price quoted. More

by REIDHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Nov 04, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious compliments. It was thoughtful of you to go online and rate your recent service experience. Your loyalty is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 02, 2024

Bob and the Service Department are excellent after owning my second Kia since 2016. Appreciate the attention to detail! More

by KWKC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks! We appreciate you mentioning our Service Consultant Bob Tomlin by name. It was kind of you to take time to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 02, 2024

Always very friendly! Time estimates of service and such are always very accurate. A free car wash is also a perk. More

by shanna.nelson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Great hews! We appreciate the five star review and high marks for our Service Consultant Sam Weisman. We love the feedback including "always very friendly...a free car wash is also a perk." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 02, 2024

Good job done Very timely Good communication Fair price Very nice and helpful folks to work with I am pleased with this interaction More

by MICHAELDONAHUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall the names of those who worked on my car
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Nov 04, 2024 -

Coastal Kia responded

Thank you! Your five star rating and gracious comments are greatly appreciated. We love the feedback including, "good job done, very timely, good communication, fair price." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

November 01, 2024

Sam is friendly, efficient and helpful. The clean and comfortable waiting area is an added bonus. More

by SADUNN610
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent service visit. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out to Sam or one of our team members if you need anything. Thanks again!

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