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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 17, 2024

I never have to worry about my car when I bring it here because I know it’s going to be well taken care of. Sam is a wonderful representative for this brand and he always makes sure I’m good to go before I More

by ALAN.CROOM86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Coastal Kia responded

Thank you for the five star review! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We truly appreciate your loyalty. Thank you for choosing Coastal Kia for your automotive service needs.

October 17, 2024

To get an oil change, tires rotation and inspection plus complementary car wash took 3hrs . Ridiculous. This is everytime. So done with Kia, will be trading car soon, and will not get a Kia. Love the car ha More

by my2sunz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marquita Best
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Oct 18, 2024 -

Coastal Kia responded

Ms, Crews, thank you for your feedback. We apologize for not meeting your expectations during your recent service visit. The additional audio update recall performed added an additional hour to your wait time. Our Operations Manager Peggy Roberts tried to reach you via phone to discuss your concerns. We are here to help. Please call Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

October 16, 2024

Sam in particular, but the entire service staff deserve A+++ from greeting me by name, keeping me informed, explaining service and inspection results and returning car cleaner than when I brought it in. Fa More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Coastal Kia responded

Thank you for the amazing review! It was thoughtful of you to recognize the efforts of Bob Tomlin and Sam Weisman in our service department. They both do an awesome job. Recognition from our clients on their behalf is always a pleasure to hear. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 15, 2024

Coastal Kia is awesome. The team and service is always outstanding thus why I keep going back there. More

by jackgo2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our team! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 14, 2024

The service department is a pleasure to deal with Sam makes it easy and keeps you informed More

by PATSPAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Coastal Kia responded

Our Service Consultant, Sam Weisman, is amazing. It was thoughtful of you to recognize his efforts. Thank you for the five star review and compliments for Sam. Please do not hesitate to reach out to one of our team members if you need anything. Thanks again.

October 14, 2024

Prompt, efficient and friendly. Sam is my advisor and I appreciate that he remembers me and my Kia history. I trust his suggestions and he makes himself available for questions be More

by EVELYNWILLIAMS1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saw W
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Oct 14, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the high marks and gracious feedback. Thanks again!

October 14, 2024

Great people and great service. Came in for a oil change and also received a free car wash. More

by beachlife04239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 13, 2024

Bob was great! Service was outstanding and loved the car wash. Service was right on time. More

by ROCKET.MAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Coastal Kia responded

Awesome news! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent service experience. We are thrilled to hear you were able to take advantage of our courtesy car wash. Thank you for choosing Coastal Kia for your automotive service needs.

October 13, 2024

Top tier customer service! A very pleasant environment and a job well done in a timely matter! More

by MISSMELBA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Coastal Kia responded

We love this. Thank you for the five star review and high marks for our Service Consultants Gary Nelson and Darren Gokey. We love the feedback including, "top tier customer service!" We are here if you need us.

October 12, 2024

Service department was on the spot when I arrived. Took my car in right away. Performed diagnostics and showed me and explained the process. Took my car in fixed it and even washed my Service rep posi More

by 1TYNERGLENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Oct 14, 2024 -

Coastal Kia responded

Thank you for the amazing service testimonial. We appreciate the high marks and gracious compliments regarding your recent service experience. We are thrilled to hear how our Service Consultant, Marquita Best, exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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