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Coastal Kia - Service Center
Wilmington, NC
3,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,408 Reviews of Coastal Kia - Service Center
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January 09, 2019
excellent and fast! Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from th Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from them. More
by EDBERR5352
Verified CustomerEmployees Worked With
Bob Tomlin
January 08, 2019
Helpful, honest, and courteous Wes answered all my questions and reassured me of my concerns about the repair. Bob the courtesy driver was prompt and professional. So far, KIA has Wes answered all my questions and reassured me of my concerns about the repair. Bob the courtesy driver was prompt and professional. So far, KIA has stood behind their product completely. Very good experience More
by Customer 123
Employees Worked With
Wes at service counter. Bob courtesy shuttle
January 08, 2019
What you need and want and no push for more Sam was very nice, listened to what we said and provided excellent service. We thought the brakes might need to be done; he checked them and determine Sam was very nice, listened to what we said and provided excellent service. We thought the brakes might need to be done; he checked them and determined it was not necessary and let us know it could wait. Integrity is of utmost importance to us— Sam has it. More
by SETSCHUMACHER
Employees Worked With
Sam in Service.
January 08, 2019
A great day! What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait f What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait for our car to be serviced. More
by 7TRICKS
Employees Worked With
January 08, 2019
Great customer service from everyone I encountered the day of my service. The service manager helped me by offering the shuttle service because I needed to leave my car to from everyone I encountered the day of my service. The service manager helped me by offering the shuttle service because I needed to leave my car to get worked on. I received a phone call letting me know what was going on with my car and their recommendations. I received a follow up call the next day by Sam just checking up. Awesome experience! More
by UNCW_JESS
Employees Worked With
Service manager and Sam
January 07, 2019
Great! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! More
by JTWALL22
Employees Worked With
January 07, 2019
Always very satisfied with service I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me everything that they would do to car. It was ready for pick up at the time that they said it would be ready. More
by celjclay2
Employees Worked With
Not too sure of his name , but it was the young guy who worked 1/5/19
December 31, 2018
Usual good service The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coas The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coastal Kia for service of any Kia vehicle More
by SlapHappy
Employees Worked With
Bob
December 31, 2018
Great service, as usual I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. More
by KIPLINGSMOM2
Employees Worked With
I'm afraid I can't remember his name!
December 31, 2018
Oil Change, tire rotation, brake inspection Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle wa Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly. More
by RTEACHEY
Employees Worked With
Service representative
