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Coastal Kia - Service Center

Wilmington, NC

4.8
3,452 Reviews

3,452 Reviews of Coastal Kia - Service Center

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September 16, 2024

I'm not trusting of most dealerships. But this Kia dealership was different. I had some service work done to my soul. The staff was very friendly and listened to what I wanted. I also rec More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. Thank you for your loyalty. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 16, 2024

Great service - Always so very helpful. Bob Tomlin has been my service advisor for years and he's always taken care of me. 5-star dealership and service department. More

by NNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate your loyalty. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. He is a true ambassador for our customer service culture. Please do not hesitate to reach out if you need anything. We are here if you need us. Thanks again!

September 16, 2024

I absolutely love the service that I receive when I come here. Very courteous and helpful. Some of the friendliest people I’ve ever encountered. More

by VCONNER711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the high marks and compliments for our service team. We love the feedback including, "very courteous and helpful, some of the friendliest people I've ever encountered." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 15, 2024

My experience was great. My service advisor communicated clearly, and the work on my vehicle was completed quickly! More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks and recognition for our Service Consultant Gary Nelson. We love the feedback including, "my experience was great, my service advisor communicated clearly..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

September 14, 2024

The whole service process was very easy and quick. The people know what they are doing and took care of car very quickly. More

by gillhac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Sep 16, 2024 -

Coastal Kia responded

We love this! Thank you! Your high marks and kind compliments are greatly appreciated. Your loyalty and trust are important to us. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 14, 2024

This was the first service for my new car. I was in and out in less than an hour. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to go online and rate your first service visit. Thank you for the high marks and recognition for our Service Consultants Sam Weisman and Gary Nelson. We appreciate your business and are here if you need us.

September 14, 2024

The workers were extremely respectful and polite. They made me feel heard and cared full More

by WILLIAMLUCAS633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Sep 16, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our service team. We love the feedback including, "the workers were extremely respectful and polite." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 14, 2024

I was very happy with the customer service at Coastal Kia Sam was extremely helpful. He was quick to respond, Knowledgeable, kind, and helped me navigate everything I needed to know with the service of my More

by juliawitchek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need anything.

September 14, 2024

Great service. Recall repair completed much quicker than expected. Staff personable and professional. Customer centric, More

by CARL_MACLEOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, 5 star
Sep 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to rate your Service Consultant Sam Weisman with such high marks. We are here if you need anything.

September 13, 2024

I never tire of the great service I get at Coastal Kia. Bob and the rest of the staff makes you feel great that they are servicing your vehicle. I highly recommend these good folks. More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Coastal Kia responded

Thank you for the high marks and recommendations. We sincerely appreciate your loyalty. It was thoughtful of you to mention Bob Tomlin by name. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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