Coastal Kia - Service Center

we were treated with courtesy , honesty, compassion &. respect. The effort made to resolve our situation was beyond expexctations & made us feel confident. respect. The effort made to resolve our situation was beyond expexctations & made us feel confident. More

I brought my 2013 KIA Soul in for service on August 19th for an oil change, and to have my ignition upgraded against theft, and a fuse replaced (fire hazard recall). The service was completed in a very t for an oil change, and to have my ignition upgraded against theft, and a fuse replaced (fire hazard recall). The service was completed in a very timely fashion, but more importantly, although Sam and I discussed one item that I might want to take care of at my next service interval, he didn't try to sell me anything I didn't actually need. I live in Barefoot Landing, 70 miles south of Coastal KIA, but was willing to make the drive to Wilmington, because the last time I took my vehicle to Myrtle Beach KIA, they told me my battery was only registering 150 CC amps out of 600 and that it needed to be replaced. Even had a coupon for 10% off a $244 battery . . . I declined the offer, but understandably left more than a little concerned. On the way home, I stopped and had the battery tested. It came up 560 CC out of 600. When I got home I called the service department, spoke with my advisor, and told him about the second opinion I had done on my battery. He had no explanation, but said he would let his manager know there might be a issue with the battery tester. (I couldn't help but wonder how many perfectly good batteries were being replaced on a daily basis for no reason.) About a week later, I received a letter from the "Service Manager" thanking me for my visit, and strongly recommending (in red ink no less) I replace my battery. About once a month I receive a similar letter from them regarding the "urgent" state of my battery . . . During my first visit to Coastal KIA, Sam was able to earn my trust, which is imparative when working with a service advisor. I will continue to make the drive to Coastal KIA to work with Sam. He gave me an honest evaluation of my vehicle, got me in and out in a timely fashion . . . and DIDN'T try to sell me a battery I don't need. Thanks again Sam . . . More

I had an excellent experience with coastal Kia over Labor Day weekend. Their team provided outstanding roadside assistance and resolved my car issue swiftly. Their dedication and professionalism were t Labor Day weekend. Their team provided outstanding roadside assistance and resolved my car issue swiftly. Their dedication and professionalism were top-notch. Highly recommend! More

The staff is friendly and efficient, with nice amenity snacks and device chargers for convenience while you wait. snacks and device chargers for convenience while you wait. More

Sam is always so helpful and accommodating to anything i need. everyone should strive to be like Sam. need. everyone should strive to be like Sam. More

In the past, I have always given this dealership raving reviews. After the service I received this week, I will not purchase another KIA. To make a long story short, we had a light come on on our dash that reviews. After the service I received this week, I will not purchase another KIA. To make a long story short, we had a light come on on our dash that showed an emission problem. I had an 11:45 am appointment, and it took 4 hours to do the diagnostic. They said I just needed a new gas cap. Another dealer sells it for $15.60, but I was told my plan had a $100 deductible and there would be a $3 fee for using a credit card. I had paid for being a distinction care member, and I feel this was a rip-off on the cost of $100 for the gas cap. My bill totaled $257.37 for the diagnostic and gas cap. And why do you make appointments if a person is supposed to sit for 4 hours for you all to do a check on an engine light. I also felt my intelligence was insulted when one of the employees said, "You must not understand how retail works." I also felt I should have been informed of the $100 charge on the gas cap before a new one was placed on. In addition, I was charged for disposing supplies. I would have gotten rid of the old gas cap myself. The diagnostic charge was $179.95. Auto Zone does diagnostic tests for free. I guess I'll go there from now on. More

Top notch service center. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. More

As usual the service was great. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. More

Clean, convenient dealership, friendly competent staff, clean comfortable waiting area, prompt service, reasonable prices as well. clean comfortable waiting area, prompt service, reasonable prices as well. More

I had a very good service experience . All of the staff members I had contact with were courteous and friendly. I had an appointment and the service representative was ready to check me in All of the staff members I had contact with were courteous and friendly. I had an appointment and the service representative was ready to check me in when I arrived. When they did the multi-point inspection they made me aware of an alignment problem, which I authorized them to fix. The servicing and alignment on my car was completed within the time I was given at check in.. I also used the shuttle service and was very pleased with the prompt pickup and return back to the dealership. More