Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

Sort by
August 25, 2024

Bob was excellent in his communication and explanation of what work was being performed on my vehicle More

by ted.stephens701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate it! It was thoughtful of you to mention Bob Tomlin by name. Please do not hesitate to reach out if you need us. Thanks again!

August 25, 2024

Clean, comfortable waiting area with complementary drinks and snacks a variety of seating options and plenty of charging stations. More

by bgraham1347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Aug 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our facility. We are thrilled to hear you enjoyed your recent service visit. It was thoughtful of you to go online and rate your recent experience. Thanks again!

August 25, 2024

Quality, value, professional and courteous, Sam W. in Service Department keeps my car serviced right! More

by dkb.2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our Service Consultant Sam Weisman . We are here if you need us.

August 25, 2024

Consistently friendly service. They take the time to explain what is needed and why. Sam is open to questions and gets me answers if he does not have the answers at the top of hi More

by SNATALE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Great news! Thank you for the amazing review and high recommendations. Your loyalty means the world to us. We are thrilled to hear how Sam Weisman and our service team exceeds your expectations. Please do not hesitate the reach out if you need us. Thanks again!

August 25, 2024

From the time I placed my call until the service was done I am very pleased I tell all my friends that Kia is a great car. More

by C.ROBINSON41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the thoughtful review and high recommendations. It was kind of you to go online and rate your recent service experience. Thanks again!

August 25, 2024

great service no problem Sam was great as always i always have good service and good people More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We appreciate the five star service review and compliments for Sam Weisman. Thank you for choosing Coastal Kia for your automotive service needs.

August 25, 2024

Sam in the service department is friendly and thorough when talking about the service you need. More

by FOUROAKSJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the review and compliments for our Service Consultant Sam Weisman. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

August 23, 2024

Customer service was excellent as usual. The staff greeted me took the vital information from the car, ushered me into the service area and handed me off to the service advisor. More

by gwenpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Aug 26, 2024 -

Coastal Kia responded

Great news! We love the feedback including, "customer service was excellent as usual." We appreciate the high marks and amazing service review. Thank you for choosing Coastal Kia for your automotive service needs.

August 23, 2024

Service center beat my expectations on how long it would take to handle the engine replacement recall on our 2024 Telluride. Everything seems to working fine. More

by steve_simp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our service team exceeded your expectations. We know you have fallen in love with your 2024 Kia Telluride. We are here if you need us. Thanks again!

August 22, 2024

Both Service attendants very helpful. Communication on reason for visit confusing. Parts not available had to reschedule More

by gregfennell
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Aug 23, 2024 -

Coastal Kia responded

Thank you for the review and helpful comments. We appreciate your patience in that you had to make more than one trip. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

...
44
...