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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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August 22, 2024

This is the first time I have used this dealership as I bought a used Kia in Jacksonville that needed minor repairs and a new key formatted and cut. I found the service people to be friendly and very helpf More

by MCKINNEYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear we were able to exceed your expectations during your first service visit. Thank you for the high marks and compliments for Bob Tomlin in our service department. We appreciate the gracious comments and heartfelt testimonial. Please do not hesitate to reach out if you need us. Thanks again!

August 21, 2024

Sam is awesome! Extremely helpful and the only reason I drive from the Raleigh area to get my car serviced! More

by LWOOD311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Coastal Kia responded

Thank you! We could not agree more. Sam Weisman IS AWESOME! Thank you for the five star review and for the gracious comments. We can not thank you enough for traveling from Raleigh to have your vehicle serviced with us. Wonderful! We sincerely appreciate you choosing Coastal Kia for your automotive service needs. We are here if you need us.

August 21, 2024

Sam Weisman is courteous, competent, compassionate and and customer minded. He always listens, then solves the problem. More

by JESTROVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Coastal Kia responded

We truly appreciate the high marks and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

August 20, 2024

Staff always act professional,personable and friendly. I would recommend them to family and friends More

by MOMMOMGINNY1@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. Thank you for the high marks for our Service Consultant Bob Tomlin. We appreciate your kindness.

August 18, 2024

Love the positive attitude of all of your employees and the help I received when I got to the garage from Southport NC. I also loved the snacks and tasteful and fresh coffee. 😋 More

by PATRICIAREED886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious compliments for our facility and team. We are thrilled to hear you were able to take advantage of our lounge experience. Thank you for choosing Coastal Kia!

August 17, 2024

I requested 3 services be done on my Kia, when I made the appointment, and they did not do all 3. So now I have to go back for another trip. More

by mappette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Coastal Kia responded

Ms. Hutchinson, thank you for the helpful information. We are here to help. Our Operations Manager Peggy Roberts just left you a voice mail. We pulled your repair order which has your name as well as Peter's. Please return the call to Mrs. Roberts at 910-798-4706 when time permits. We look forward to your call. Thank you

August 17, 2024

It doesn't ,mattere if Bob Tomlin is a service advisor at Kia or Rolls Royce, the result is the same, total customer satisfaction. More

by PBRIANWILLIAMS622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Coastal Kia responded

Wow! Thank you! We are thrilled to hear our Service Consultant Bob Tomlin exceeds your expectations. We appreciate the high marks and gracious compliments.

August 16, 2024

Jack was very friendly and had great customer service. The financial service salesman was also great company and explained very clearly. More

by alexisbswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Smith
Aug 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Jack Smith, We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Our team is here if you need anything. Thanks again!

August 14, 2024

Gary Nelson is always friendly, reliable, and professional. He keeps me informed of the progress being made with my servicing, which is usually completed in a very timely manner! More

by KLBLOODWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 15, 2024 -

Coastal Kia responded

We love this! Thank you! It was thoughtful of you to go online and rate your recent service experience with our Service Consultant Gary Nelson. Thank you for the high marks. We are here if you need us.

August 14, 2024

My service advisor was professional and the end price was very reasnable. I was all around satisfied. More

by RB98D2UWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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