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Coastal Kia - Service Center

Wilmington, NC

4.8
3,410 Reviews

3,410 Reviews of Coastal Kia - Service Center

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March 16, 2024

Super friendly staff and thorough explanations of all work to be done. Facility is clean and well stocked with refreshments… phone chargers and computer area. Shuttle service readily available. Very good More

by Deborahbutler100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Wonderful testimonial! Thank you! We appreciate the five star review and thoughtful comments. We are thrilled to hear you enjoyed our lounge experience and were made aware of our complimentary shuttle service too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 16, 2024

I have had this car kia Sorrento 2011 for years. I have had a knocking in my car and have brought it in a few times for this. I was always reassured everything looked safe. I felt very comfortable a More

by LAMJC51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I only rated the people I have had contact with in service. The shuttle men Dave and Paul also very polite and respectful.
Mar 18, 2024 -

Coastal Kia responded

Thank you Lorraine for your loyalty! We sincerely appreciate the five star review and compliments for our team. It was thoughtful of you to mention our service consultants Bob Tomlin and Sam Weisman by name. Thank you for the amazing testimonial and high marks. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

March 15, 2024

From start to finish, Coastal Kia was outstanding, as a top dealership should be. I got a straight-forward assessment of my needs, an accurate time estimate, an accurate cost estimate, and consideration o More

by HERBGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for our service team. We love the feedback including, "from start to finish, Coastal Kia was outstanding, as a top dealership should be." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 15, 2024

They were able to fit me in to figure what was wrong with my car. They helped with a tail light problem as well that I’d only mentioned in passing! Great team, they always do great work. More

by Mocha4susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the high marks and gracious comments. We love the feedback including, "great team, they always do great work." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 15, 2024

Coastal Kia makes Car Service easy. . My car was taken punctually and I was given a ride to my destination and picked up when I was ready to go back for my car. Bob explained everything More

by ladyd_795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

We love this, thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review and high marks for our service consultant Bob Tomlin. We appreciate the comments including, "Coastal Kia makes car service easy... Bob explained everything in detail and was very accommodating." Thanks again!

March 14, 2024

As usual professional, courteous, completed ahead of schedule. Entire staff made sure I was kept informed of status. Great waiting area with all type of amenities. Rating A++++ More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. Thank you for the amazing feedback including, "as usual professional, courteous, completed ahead of schedule." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

March 14, 2024

From the time I drove into the service area, I was treated wonderfully well and immediately. Doors "automatically" opened for me, which I found delightful, as it has become a rarity, these days. Wal More

by D_hartje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Thank you for the five star service review and feedback regarding your recent service experience. It was kind of you to go online and share your thoughts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 14, 2024

When I came in on my appointment time I greeted with much courtesy and care! More

by KENNETHDRAKEFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review and gracious comments. Please don't hesitate to reach out if you need anything. Thanks again!

March 13, 2024

Insisted on tire rotation and charged 50 bucks. Asked for help with resetting technology, and my request was ignored. More

by dougjennings2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Service Director John Wigger at 910-408-0100. John would love to speak with you regarding your recent service experience. We look forward to your call.

March 12, 2024

This is my second Kia and because of Sam Weisman my service consultant I always use Coastal Kia for my service. More

by SHER34A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We sincerely appreciate the five star review and gracious feedback. Your loyalty is greatly appreciated as well. Thank you for choosing Coastal Kia!

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