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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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February 23, 2024

Very friendly staff, all worked together to create pleasant and seamless experience. We will be back. More

by justin.cappuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Silvestri, 5 stars, Uber Hernandez
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Feb 23, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious comments. We love the feedback including, "very friendly staff, all worked together to create a seamless experience. " We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! We are here if you need us.

February 23, 2024

We’ve been assigned to Sam’s team since being in the Wilmington area and we have nothing but high praise’s. Sam and his team always provide excellent and professional services. They keep our 2016 KIA Ca More

by JJJJB1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We sincerely appreciate the five star service review. Thank you for the amazing testimonial. Your loyalty and trust mean the world to us. Thank you for choosing Coastal Kia for your automotive service needs.

February 22, 2024

Service writer was very friendly and knowledgeable. He explained everything in a way that was easy to understand. More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review. We sincerely appreciate the gracious comments as well. Thank you for choosing Coastal Kia for your automotive service experience.

February 22, 2024

Sam and the team are always helpful, clear, and never treat customers like they don't know what is going on. From check-in to follow up phone calls, Kia service department is top notch. More

by JBRUNO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Coastal Kia responded

Thank you for the five star service review! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name and recognize his efforts. We appreciate your trust. Please don't hesitate to call us if you need anything.

February 22, 2024

Very good people to deal with and keep me updated on the progress of work being done. More

by BETSYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
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Feb 23, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star review. We appreciate the high marks for so many of our service team members. Thank you for the gracious comments as well. Your review has been shared with our team. Thanks again!

February 21, 2024

Very friendly staff, reasonable amount of time for service. Thank you to service agent Bob for keeping me updated. More

by kvjoel30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "very friendly staff, reasonable amount of time for service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 20, 2024

When servicing my car, I'm always welcomed with pleasantness. I'm always given the option to wait at the dealership location or offered a shuttle to wherever I need to go. Any work that needs to be More

by LUCIAS121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Coastal Kia responded

Fantastic news! We truly appreciate the five star service review and amazing testimonial. We love the feedback including, "when servicing my car, I'm always welcomed with pleasantness. Any work that needs to be done on my car is always explained to me." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

February 20, 2024

Clean and beautiful dealership. Very friendly staff. Shuttle service was an unexpected bonus. Good experience over all More

by SUZYQ0328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. We love the feedback including, "clean and beautiful dealership, very friendly staff..." It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 17, 2024

Great service and professional demeanor. I appreciate the breakdown of what to do.Thank you! More

by JNDNS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Feb 19, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 16, 2024

Service was prompt and professional. Staff was knowledgeable and paid attention to detail. Overall very satisfied with the service. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Feb 19, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "service was prompt and professional." It was thoughtful of you to go online and rate your recent service experience. Please don't hesitate to reach out if you need anything.

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