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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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January 04, 2024

As always. My experience with Coastal Kia exceeded my expectations. My problem was a tire issue, and I was worked into a very busy day and the problem was handl More

by JHDAVIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our team "exceeded your expectations." Thank you for the amazing review and compliments for our service team. Your trust means the world to us. Thanks again!

January 04, 2024

Great job I’m glad we went to Coastal Kia we can’t be more pleased More

by TERRYBEAMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Coastal Kia responded

Wonderful! Thank you for choosing Coastal Kia for your automotive service needs. We appreciate the five star review and compliments for our team. Please let us know if you need anything.

January 04, 2024

Excellent- timing better than initially quoted! Service agent was fantastic ! I wrote this review right after the visit and now forget his name ‘ Marilyn Roderick MD More

by marmomdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Coastal Kia responded

Great news Dr. Roderick! We appreciate the high marks and gracious feedback. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

January 02, 2024

Everything has been great since the first time we walked in, good service, vehicles and service. More

by joshua.hikade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. It was kind of you to give Michael Mascavage, Darren Gokey and Cody Hamilton such high marks. We love the feedback including, "everything has been great since the first time we walked in..." Thanks again! We are here if you need us.

January 02, 2024

Great service with clean restrooms and waiting area, along with free snacks and drinks for anyone who needs them. More

by emilyhrhrdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our facility. We are thrilled to hear you were comfortable while you waited for your service to be completed. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 02, 2024

We came in, dropped it off, checked in, and Darren kept us up-to-date during the process. Was a very pleasant experience More

by carrolls1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our Service Consultant, Darren Gokey. Thank you for choosing Coastal Kia for your automotive service needs.

January 02, 2024

The service was done quick and phenomenal. Got my car fixed up and it's as if the car is still brand new. More

by Muhamad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for Sam Weisman and the rest of our service team. We appreciate the high marks and gracious feedback. Please call us if you need anything.

January 02, 2024

Staff were extremely attentive and very communicative. We’re from Kentucky but love Coastal Kia. More

by KSNYDER211
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim (last name?) in Service. He races a car on weekends.
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Jan 02, 2024 -

Coastal Kia responded

Welcome to the area! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "staff were extremely attentive and very communicative." Please call us if you need anything. Thanks again!

January 01, 2024

Easy in and out service! They did some warranty work without a fuss and did it right! Love my Telluride! More

by pehdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you love your Kia Telluride! We sincerely appreciate the five star review and gracious comments. It was kind of you to give our Service Consultant, Gary Nelson, such high marks. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

January 01, 2024

They are always Johnny on the spot! The service and attentiveness is amazing! Great experience. More

by toryutke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for Sam Weisman in our service department. We love the feedback including, "the service and attentiveness is amazing! Great experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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