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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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February 16, 2024

Sam is always there to assist me and schedule a prompt appointment to ensure that my car is repaired, serviced and inspected ensuring that I am driving a safe vehicle. Since I am elderly and single; More

by SYDDNEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Coastal Kia responded

Kate, we sincerely appreciate the five star review and compliments for our Service Consultant Sam Weisman. We are thrilled to hear he exceeds your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

February 16, 2024

Always the very best service. They came to my job and took my car, then when it wasn't finished in time for me to leave work, they came and picked me up. Not only did they pick More

by kristy.prokop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our team exceeded your expectations. Thank you for the five star review and compliments for our service staff. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

February 15, 2024

I've had a front end rattle for couple months. They where able to find the problem. Thank you! More

by RPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
Feb 19, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our service team. We are thrilled to hear they were able to address your concerns.

February 15, 2024

Always on time and very helpful to my by needs, could not ask for more from a dealership Bob will take care of you. More

by BRG4914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We appreciate the high marks and gracious comments.

February 14, 2024

My appointment to get my oil change was smooth and not stressful at all. Would recommend More

by KISHA.CANTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Coastal Kia responded

Thank you for the high marks and recommendations. It was thoughtful of you to go online and rate your recent service experience. Please don't hesitate to reach out if you need us. Thanks again!

February 14, 2024

Excellent attitude, friendly service agents, thorough, great follow-up, updates on vehicle during the service process. More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "excellent attitude, friendly service agents. thorough..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

Feb 14, 2024 -

Jim Hug responded

I'll Be Back

February 13, 2024

The service department is top notch. Sam always does an excellent job letting me know what needs to be done. More

by WILDAJMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia for your automotive service needs.

February 13, 2024

Staff was friendly. I didn't have to wait long since I had an appointment. I loved having the snacks and something to drink while I waited in the comfortable sitting are More

by tamika2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Coastal Kia responded

Great news, thank you! We sincerely appreciate the five star review and compliments for our service team and facility. It was thoughtful of you to mention our lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 12, 2024

Good service and good timing didn't find anything wrong with the SUV Understanding .let u now what good on SUV . More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
Feb 12, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We appreciate you choosing Coastal Kia for your automotive service needs. Please call us if you need anything.

February 12, 2024

Pleasant. Only complaint, after the tires were rotated, the air pressure should have been checked. Driving home my dash let me know that two tires are low. One More

by cravingsand
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please reach out to our Service Director John Wigger at 910-408-0100 when time permits so he may address your concerns. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. We look forward to your call.

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