Coastal Kia - Service Center
Wilmington, NC
3,481 Reviews of Coastal Kia - Service Center
Service was performed on schedule and completed as promised. Excellent care was provided by Bob Tomlin. promised. Excellent care was provided by Bob Tomlin. More
Friendly and knowledgable staff. Has a great area to wait while car was being serviced. Has a great area to wait while car was being serviced. More
We have always had great and quick service! Customer service is informative and friendly. Service area and waiting area clean and inviting! Customer service is informative and friendly. Service area and waiting area clean and inviting! More
The best customer service ever. A pleasure to deal with. Everybody I delt with were friendly and helpful. I appreciate all of them. A pleasure to deal with. Everybody I delt with were friendly and helpful. I appreciate all of them. More
I bought my car from Coastal KIA in 2017 and I have had it regularly serviced since then. The service consultant, Sam Weisman and I carefully go over what has been going on with my KIA and what needs to be it regularly serviced since then. The service consultant, Sam Weisman and I carefully go over what has been going on with my KIA and what needs to be done. Because of his incredible expertise and Coastal KIA's remarkable mechanics I have never had any mechanical issues with my car. They keep it running perfectly. My KIA is the best car I've ever owned and Coastal KIA is the gold standard in customer service. More
The service manager, Darren was very professional, nice and worked diligently to try and figure out what was going on with my car. He followed up with me the next day to make sure everything was still work and worked diligently to try and figure out what was going on with my car. He followed up with me the next day to make sure everything was still working fine More
Bob was very helpful especially considering my booking did not show up on his computer. He communicated with me all the way through to see if and what I wanted to have done. My car was done in the time I did not show up on his computer. He communicated with me all the way through to see if and what I wanted to have done. My car was done in the time I was told . Everyone is always very friendly and helpful. I have been coming to Coastal Kia for a while now and have never had a complaint. More
The associates are very friendly went out of their way to assist me with my repair. assist me with my repair. More
The service and service department was exceptional. The staff is friendly and knowledgeable. The only complaint I have is charging customers a 3 % surcharge to use a credit card. My bill was over 2500. The staff is friendly and knowledgeable. The only complaint I have is charging customers a 3 % surcharge to use a credit card. My bill was over 2500.00 dollars and I had to move money around so I had enough money in my account.. I feel that a high volume dealer should be able to absorb that cost in an attempt to retain customers. More
The part sent by KIA was incorrect, so I have to return, but everyone was friendly and professional. but everyone was friendly and professional. More