Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

Sort by
February 11, 2024

Service was performed on schedule and completed as promised. Excellent care was provided by Bob Tomlin. More

by JANDKTOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "service was performed on schedule and completed as promised." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 11, 2024

Friendly and knowledgable staff. Has a great area to wait while car was being serviced. More

by ASADOARG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Bob Tomlin. We are thrilled to hear you were comfortable during your service appointment wait time. Please call us if you need anything. We sincerely appreciate the comments' "friendly and knowledgeable staff." Thanks again!

February 11, 2024

We have always had great and quick service! Customer service is informative and friendly. Service area and waiting area clean and inviting! More

by b.ssandersk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

Wonderful news, thank you! We appreciate the five star review and compliments for our staff and facility. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 09, 2024

The best customer service ever. A pleasure to deal with. Everybody I delt with were friendly and helpful. I appreciate all of them. More

by GARYBURROWS1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
Feb 12, 2024 -

Coastal Kia responded

Wonderful news! We appreciate you as well! Thank you for the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 08, 2024

I bought my car from Coastal KIA in 2017 and I have had it regularly serviced since then. The service consultant, Sam Weisman and I carefully go over what has been going on with my KIA and what needs to be More

by MSMAGGIE_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

Thank you for the amazing review! Our Service Consultant, Sam Weisman, is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia!

February 08, 2024

The service manager, Darren was very professional, nice and worked diligently to try and figure out what was going on with my car. He followed up with me the next day to make sure everything was still work More

by smbecca2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Feb 08, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our Service Consultant Darren Gokey. We are thrilled to hear Darren exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

February 08, 2024

Bob was very helpful especially considering my booking did not show up on his computer. He communicated with me all the way through to see if and what I wanted to have done. My car was done in the time I More

by TAMAR.SAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

We sincerely appreciate your loyalty and gracious review. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

February 06, 2024

The associates are very friendly went out of their way to assist me with my repair. More

by WAYNEWHIT80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our staff. It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate your business and are here if you need us.

February 06, 2024

The service and service department was exceptional. The staff is friendly and knowledgeable. The only complaint I have is charging customers a 3 % surcharge to use a credit card. My bill was over 2500. More

by petservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. It was thoughtful of you to rate our Service Consultant Sam Weisman with such high marks. Thank you for choosing Coastal Kia!

February 05, 2024

The part sent by KIA was incorrect, so I have to return, but everyone was friendly and professional. More

by lizstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review. We are thrilled to hear you found everyone to be "friendly and professional." Please call us if you need anything. Thanks again!

...
91
...