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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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December 14, 2023

Everyone was very kind at this dealership and we’re able to update me multiple times. This dealership is very customer oriented it seems More

by Ciara Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. It was thoughtful of you to recognize our customer service culture. Please call us if you need anything. We love the feedback including, "everyone was very kind at this dealership and we're able to update me multiple times. " Thanks again!

December 14, 2023

Just bought a new Sportage, the wipers were faulty, changed them out (actually upgraded them) without any issues when I picked up my tag. In and out, thanks ! More

by irish1811
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and high marks for GQ, Heber and Jan. Congratulations on the purchase of your new Kia Sportage. Enjoy! We are here if you need anything.

December 11, 2023

Service team keeps customers informed of service progress. Very thorough with overall service needs for future work that may be needed. More

by SMEEKERNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Coastal Kia responded

Thank you for the five star service review and compliments for our team. We love the feedback including, "service team keeps customers informed of service progress." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 11, 2023

i will never go anywhere else to buy a car or for service. These folks are awesome. More

by MHJH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Coastal Kia responded

Fantastic news! Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

December 11, 2023

I always receive the best service when I come to Coastal Kia. Everybody, there is very friendly and helpful. I’ve worked with Gary Nelson a few times, and his service is impeccable. More

by mrobinson1182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "I always receive the best service when I come to Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for mentioning Gary Nelson by name. We are here if you need us.

December 10, 2023

I always receive the best service when I come to coastal Kia. Gary is great More

by MROBINSON11820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star service review and compliments for our Service Advisor Gary Nelson. We love the feedback including, "I always receive the best service when I come to Coastal Kia." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 09, 2023

Very welcoming service team! I came in for a recall on my Sorento. I got there about 15 minutes before my appointment. They said the wait would be about 2 hours... I was out of t More

by Your neighborhood crazy lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Wow, thank you so much! We appreciate you driving from Jacksonville to see us. Thank you for the heartfelt testimonial and compliments for our team and our facility. We are here if you need us. Thanks again!

December 09, 2023

I love Bob! He makes scheduling so easy and the team is amazing! They are always so kind and helpful. More

by AHINES20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Fantastic news! Thank you for the amazing review! Bob Tomlin is a true ambassador for our customer service culture. We love the feedback including, "he makes scheduling so easy and the team is amazing!" Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 09, 2023

Very easy to schedule an appointment and we are always satisfied with the great, fast service. More

by rjwalterex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and compliments for our team. It was kind of you to go online and rate your recent experience. Thanks again!

December 08, 2023

The service that was performed was great. I would have thought that a service would include checking out everything, for instance, some of the inside lights do not work. I have no clue what t More

by MOMAHELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please call our Service Team and let us know when we can address your interior light concerns. We are here to help. Thank you

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