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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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February 01, 2024

I brought my inoperable vehicle to the service center by way of tow truck, enjoyed some nice snacks and coffee in their comfortable customer lounge and left with my car working just like new! More

by drooskidmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

Mr. Skidmore, thank you for your patience and helpful feedback. Our Operations Manager Peggy Roberts left you a message to discuss your experience. We can't thank you enough for allowing our sales team to jump in and handle the situation you mentioned. We hope you are enjoying your 2023 Kia Sorento! Please return Mrs. Roberts's call when time permits. Thanks again and we look forward to speaking with you soon.

February 01, 2024

Everyone that you encounter is so friendly and helpful. They keep you well informed about your service, how it is going, how long it will take. I wait for my car and enjoy the fact that the facility is so More

by BKimbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 01, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star service review and gracious comments. We are thrilled to hear you were comfortable while you waited during your recent service visit. It was thoughtful of you to share your compliments regarding our facility. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 31, 2024

Professional and courteous service; the work was completed on time and was reasonably priced; the only downside is how long it takes to get an appointment More

by ellen179
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

We appreciate your five star review and gracious comments. Thank you for the high marks for Bob Tomlin our Service Consultant as well. We love the feedback including, "professional and courteous service." Thank you for choosing Coastal Kia for your automotive service needs.

January 29, 2024

The staff at coastal Kia are very kind and courteous. The waiting area and restrooms are always tidy More

by COOAMA1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our facility. We sincerely appreciate the high marks and gracious comments. Thank you for choosing Coastal Kia!

January 29, 2024

Facility is clean. It's "waiter" friendly. It's not too loud. It's spacious. More

by SAYTOYMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you hear you were comfortable during your recent service visit. It was thoughtful of you to go online and rate your recent experience. Thank you for the high marks and compliments for our facility.

January 29, 2024

My wife usually takes our kia in for services. They were always super friendly and helpful and always let her bring in our dog koga, who both her and him have had their pictures make it into kia's More

by alexwilliams2842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and thoughtful comments. We love to see Koga during your service visits. Koga is a member of the Coastal Kia family! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

January 29, 2024

The service required was professionally completed in the time they informed me would happen when I arrived More

by GRSIEGEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We love the feedback including, "the service required was professionally completed .." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

January 29, 2024

This is my third Kia so I'm a loyal driver. I alway appreciate Coastal Kia and Sam W. when I go in for service. The customer service is excellent and I get back a clean and serviced car at the More

by EVELYNWILLIAMS1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, van driver
Jan 29, 2024 -

Coastal Kia responded

Thank you for your loyalty! We sincerely appreciate the five star review and compliments for our Service Consultant Sam Weisman. It was thoughtful of you to recognize our Courtesy Shuttle driver Paul Whitt as well. We strive to deliver a truly exceptional experience to every client during every visit. Your continued trust and loyalty are greatly appreciated.

January 28, 2024

Always great customer service and support from your team. Courteous, friendly, and professional service. Very knowledgeable and helpful too. More

by JOEWINBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and gracious comments. We love the feedback including, "courteous, friendly, and professional service." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

January 28, 2024

Tire rotate oil change state inspection Super fast! Thanks Nice lounge Very friendly service I don’t remember my service person‘s name, but he was great More

by JOEY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We love hearing you were able to enjoy our customer lounge experience. Thank you for choosing Coastal Kia!

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