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Coastal Kia - Service Center

Wilmington, NC

4.8
3,416 Reviews

3,416 Reviews of Coastal Kia - Service Center

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January 02, 2024

The service was done quick and phenomenal. Got my car fixed up and it's as if the car is still brand new. More

by Muhamad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for Sam Weisman and the rest of our service team. We appreciate the high marks and gracious feedback. Please call us if you need anything.

January 02, 2024

Everything has been great since the first time we walked in, good service, vehicles and service. More

by joshua.hikade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. It was kind of you to give Michael Mascavage, Darren Gokey and Cody Hamilton such high marks. We love the feedback including, "everything has been great since the first time we walked in..." Thanks again! We are here if you need us.

January 02, 2024

Great service with clean restrooms and waiting area, along with free snacks and drinks for anyone who needs them. More

by emilyhrhrdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our facility. We are thrilled to hear you were comfortable while you waited for your service to be completed. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 02, 2024

We came in, dropped it off, checked in, and Darren kept us up-to-date during the process. Was a very pleasant experience More

by carrolls1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our Service Consultant, Darren Gokey. Thank you for choosing Coastal Kia for your automotive service needs.

January 01, 2024

They are always Johnny on the spot! The service and attentiveness is amazing! Great experience. More

by toryutke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for Sam Weisman in our service department. We love the feedback including, "the service and attentiveness is amazing! Great experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 01, 2024

Easy in and out service! They did some warranty work without a fuss and did it right! Love my Telluride! More

by pehdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you love your Kia Telluride! We sincerely appreciate the five star review and gracious comments. It was kind of you to give our Service Consultant, Gary Nelson, such high marks. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

December 31, 2023

Same old boring service I rate as excellent. I love being bored this way. Thanks. More

by SNATALE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and five star rating for our Service Consultant Sam Weisman. We are here if you need us. Thanks again!

December 30, 2023

Always so friendly and eager to help. Howard and Bob were very pleasant and were able to assist with any questions I had. More

by Tiffanyjagoda32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard - he checked my car in.
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Jan 02, 2024 -

Coastal Kia responded

Thank you for the five star service review! It was extremely thoughtful of you to mention Howard Ramsey and Bob Tomlin by name. We love the feedback including, "always so friendly and eager to help." Please call us if you need anything. We are here to help.

December 29, 2023

i’m always very happy with the professional service I receive when I take my Kia Optima or Kia Sedona in for service. Bob helped me out on my last visit with the Optima and everything was perfect. More

by SOUNDONSOUNDSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Great news! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks and gracious comments. Please call us if you need anything. Thanks again!

December 29, 2023

We arrived early for our service appt but was checked in quickly. We were told of some recent recalls and offered to fix them during the same visit which was awesome. Service rep offered us a shuttle during More

by noranc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "car was ready earlier than expected." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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