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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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November 30, 2023

The service crew do a great job. They worked me in so I could go out of town. More

by RESTANDAERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our service team was able to work you in. We sincerely appreciate the five star review and high marks for our Service Consultant Darren Gokey. Thanks again!

November 29, 2023

Everyone was very courteous. There was a nice space to lounge and wait great experience. More

by MESSERPEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Coastal Kia responded

Thank you for the five star review. We appreciate the high marks and gracious comments. We love hearing you enjoyed your visit. Thank you for choosing Coastal Kia!

November 27, 2023

The dealership is easy to get to. It is clean. The customer service was exceptional. I was very pleased with my experience. More

by LARUKOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to rate our Service Consultant, Sam Weisman, so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

November 26, 2023

Everyone is so helpful, professional and very courteous! I recommend Coastal Kia to everyone. ALWAYS EXCELLENT SERVICE!!! More

by LMBOGADEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Coastal Kia responded

Great news! Thank you for the high marks and compliments for our service team. We love the feedback including, "always excellent service!" It was thoughtful of you to go online and rate your recent experience. Thanks again!

November 26, 2023

everyone in service department is professional, friendly and helpful. however......this is the second survey that you have asked me to submit from my last visit.. if i have any complaint it is the emails More

by DMWALKER175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

We apologize for the repeat survey requests. Thank you for the high marks and gracious comments. We are here if you need us. Thanks again.

November 26, 2023

I have over the times always been welcomed with a smile and treated other than just another customer. More

by RANGEL6032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Great news! Thank you! We appreciate the gracious comments and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 26, 2023

Great customer service and friendly employees l would recommend them anytime. Happy blessed holidays to all and remember the reason for the season. More

by jenkinspamela20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We wish you "Happy Blessed Holidays" as well. We appreciate the gracious feedback and high scores. Thank you for choosing Coastal Kia!

November 25, 2023

Quick Courteous service, kept me up-to-date on the process and made offers and recommendations to improve my vehicle. More

by Winwoodsdigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The two gentlemen who signed me in and recorded why I was there and the issues that needed to be resolved. They did a great job also.
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Nov 27, 2023 -

Coastal Kia responded

Thank you so much for the five star service review. We appreciate the high marks and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

November 23, 2023

Instant acknowledgment upon arrival. Experienced Team, courteous and responsive to your questions. Updated the progress of work timing. More

by JOECALLA2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the high marks and gracious comments. It was thoughtful of you to recognize our Service Consultant Bob Tomlin as well. Thank you for choosing Coastal Kia for your automotive service needs.

November 23, 2023

I have been to a couple Kia dealerships prior to this and this was the best service I have ever received. Absolutely five star service! More

by MROBINSON11820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you! We appreciate your trust and high marks. We are here if you need us.

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