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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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January 09, 2024

They were definitely very helpful. They managed everything great check my car and make sure there was nothing wrong and we’re very polite and the prices were not that bad. More

by CYNTHIADMARTIN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and gracious comments. We sincerely appreciate the five star review and compliments for our service team. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

January 08, 2024

I go to the Kia dealer for my service because they are thorough, they can check on any recalls and they're pleasant to work with. Sam Weisman has been my go-to service rep and he's always been fair and h More

by RLPROVENCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the high marks and gracious testimonial. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention Sam by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

January 07, 2024

Very professional, friendly, me informed. Let me know what to expect next time. Overall at great job. More

by ATAP09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "very professional, friendly, kept me informed." We appreciate your business. Please call us if you need anything.

January 07, 2024

Always receive great service at Coastal Kia. Service personeel always keep me informed. Waiting area excellent More

by Munsey02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

January 07, 2024

From the moment I drove into the bay, my experience was nothing but EXCELLENT. This was my first time at the Kia service center. The gentleman that helped me at the service desk was Knowledgeable and pers More

by MMURPH62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Great news! Thank you for the amazing testimonial and high marks. We sincerely appreciate your business and amazing feedback. We love the comments including, "your employees were all extremely friendly and professional." We strive to deliver a truly exceptional experience to every client at during every visit. Thank you for choosing Coastal Kia!

January 07, 2024

This dealership is always friendly and efficient any time it comes to servicing your vehicle. More

by HDF41204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and compliments for Sam Weisman and our service team. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

January 07, 2024

The are usually fast and efficient and explain what is found during your inspection report. More

by msal614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

January 07, 2024

Bob is always so helpful and quick to address any issues or questions. It’s because of the great customer service that he (and others) offer at Coastal that keeps me returning. Hands down the most persona More

by UCCLOSETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Thank you for your loyalty and amazing review. We love the feedback including, "hands down the most personable service crew I could ask for." It was thoughtful of you to give our Service Consultants Bob Tomlin and Sam Weisman such high marks. Thank you for choosing Coastal Kia!

January 06, 2024

Excellent,clean,and beyond what I have seen with other car sales rooms a ten in my book More

by JIMHAUGHEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We truly appreciate the high marks for so many of our service team members. It was thoughtful of you to go online and rate your recent experience. Thanks again!

January 06, 2024

Very professional. Totally informative. Positive guidance. Courteous. Friendly. A reassuring presence that exudes confidence in the Coastal Kia experience. More

by duffer480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Coastal Kia responded

Thank you! Your amazing review and high marks are truly appreciated. We love the feedback including, "very professional, totally informative, positive guidance, courteous." Thanks again. We appreciate the high marks for Gary and Darren. Please call us if you need anything.

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