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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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January 06, 2024

Very pleasant to work with, Cody Hamilton was the best. And Michael Mascavage was great also. More

by dmarie936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our Product Specialist Cody Hamilton and Finance Director Michael Mascavage. Enjoy and congratulations! Thank you for choosing Coastal Kia!

January 06, 2024

Beautiful facility. Bright, immaculately clean, very comfortable waiting room with coffee, water, snacks, WIFI, chargers. Great service dept professionals that keeps you More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Coastal Kia responded

Wow... thank you! We sincerely appreciate the five star service review and compliments for our facility and service team. We strive to deliver a truly exceptional experience to every client during every visit. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

January 06, 2024

The service was great. I even got a follow up call to make all went well. More

by kateybug88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Coastal Kia responded

Great news! Thank you for taking time to go online and rate your recent service experience. We appreciate the five star review and high marks for our Service Consultant Darren Gokey. Thank you for choosing Coastal Kia! We are here if you need us.

January 05, 2024

Great service as always. Love my Kia Telluride and the service dept at Coastal Kia! More

by BRANDY.CATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Sam Weisman. It is wonderful to hear you love your Kia Telluride. Enjoy! We are here if you need us.

January 05, 2024

While visiting North Carolina on a vacation for the New Year I experienced mechanical issues. Coastal Kia was right there available to assist. They got me back on the road in just a few hours. The team the More

by TYFFANYLCDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Coastal Kia responded

Thank you! We hate you had issues during your travels but are thrilled to hear we came to the rescue and exceeded your expectations. We appreciate the gracious feedback and high marks. Thanks again!

January 04, 2024

Great job I’m glad we went to Coastal Kia we can’t be more pleased More

by TERRYBEAMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Coastal Kia responded

Wonderful! Thank you for choosing Coastal Kia for your automotive service needs. We appreciate the five star review and compliments for our team. Please let us know if you need anything.

January 04, 2024

Excellent- timing better than initially quoted! Service agent was fantastic ! I wrote this review right after the visit and now forget his name ‘ Marilyn Roderick MD More

by marmomdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

Coastal Kia responded

Great news Dr. Roderick! We appreciate the high marks and gracious feedback. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

January 04, 2024

As always. My experience with Coastal Kia exceeded my expectations. My problem was a tire issue, and I was worked into a very busy day and the problem was handl More

by JHDAVIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our team "exceeded your expectations." Thank you for the amazing review and compliments for our service team. Your trust means the world to us. Thanks again!

January 02, 2024

The service was done quick and phenomenal. Got my car fixed up and it's as if the car is still brand new. More

by Muhamad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for Sam Weisman and the rest of our service team. We appreciate the high marks and gracious feedback. Please call us if you need anything.

January 02, 2024

Staff were extremely attentive and very communicative. We’re from Kentucky but love Coastal Kia. More

by KSNYDER211
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim (last name?) in Service. He races a car on weekends.
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Jan 02, 2024 -

Coastal Kia responded

Welcome to the area! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "staff were extremely attentive and very communicative." Please call us if you need anything. Thanks again!

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