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Coastal Kia - Service Center

Wilmington, NC

4.8
3,416 Reviews

3,416 Reviews of Coastal Kia - Service Center

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December 11, 2023

I always receive the best service when I come to Coastal Kia. Everybody, there is very friendly and helpful. I’ve worked with Gary Nelson a few times, and his service is impeccable. More

by mrobinson1182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "I always receive the best service when I come to Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for mentioning Gary Nelson by name. We are here if you need us.

December 10, 2023

I always receive the best service when I come to coastal Kia. Gary is great More

by MROBINSON11820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star service review and compliments for our Service Advisor Gary Nelson. We love the feedback including, "I always receive the best service when I come to Coastal Kia." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 09, 2023

Very welcoming service team! I came in for a recall on my Sorento. I got there about 15 minutes before my appointment. They said the wait would be about 2 hours... I was out of t More

by Your neighborhood crazy lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Wow, thank you so much! We appreciate you driving from Jacksonville to see us. Thank you for the heartfelt testimonial and compliments for our team and our facility. We are here if you need us. Thanks again!

December 09, 2023

I love Bob! He makes scheduling so easy and the team is amazing! They are always so kind and helpful. More

by AHINES20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Fantastic news! Thank you for the amazing review! Bob Tomlin is a true ambassador for our customer service culture. We love the feedback including, "he makes scheduling so easy and the team is amazing!" Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 09, 2023

Very easy to schedule an appointment and we are always satisfied with the great, fast service. More

by rjwalterex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and compliments for our team. It was kind of you to go online and rate your recent experience. Thanks again!

December 08, 2023

The employees are always friendly and professional. However, I feel frustrated that after reaching out to the service department at Coastal Kia for a year, the root cause of why my hybrid, warning, lig More

by LORIANN5663
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Coastal Kia responded

We apologize for your frustration. We are here to help. Please call our Service Director John Wigger at 910-408-0100 to discuss your concerns. We look forward to your call. Thank you

Dec 08, 2023 -

Coastal Kia responded

Thank you, we are sharing your request with our Service Director John Wigger.

December 08, 2023

Coastal Kia is awesome! Easy to work with and stand by there vehicles. Thank you Coastal Kia! More

by cbjackson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU! We appreciate the five star service review and gracious feedback. It was thoughtful of you to give our Service Consultant Darren Gokey such high marks. Thank you for choosing Coastal Kia for your automotive service needs.

December 08, 2023

The service that was performed was great. I would have thought that a service would include checking out everything, for instance, some of the inside lights do not work. I have no clue what t More

by MOMAHELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please call our Service Team and let us know when we can address your interior light concerns. We are here to help. Thank you

December 07, 2023

The service was great because my advisor was pleasant. I also like the fact that they provide beverage and snacks in the waiting area as well as outlets to plug in your electronics. I felt the wait time f More

by MISSBRUNSON1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : If I chose the wrong adviser please correct because I want to make sure the one who helped me and checked me out gets the accolades because he was nice and informative.
Dec 08, 2023 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the high marks for our Service Consultant Gary Nelson. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your wait time. Please call us if you need anything. Thanks again!

December 06, 2023

Excellent service. Bob Tomlin and everyone there is excellent to deal with. The driver who took me to my office is very nice as well More

by studerserv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to mention Bob Tomlin by name. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

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