Coastal Kia - Service Center

Pleasant staff that provide good explanation of problems and repairs. Comfortable waiting area, clean bathrooms and honest staff. And the courtesy van driver was wonderful too. and repairs. Comfortable waiting area, clean bathrooms and honest staff. And the courtesy van driver was wonderful too. More

Met expectations and processed refund when necessary. Overall great experience. Would recommend to friends and family. Overall great experience. Would recommend to friends and family. More

Very thought and helpful. To the point,I don't want to fifteen words ty To the point,I don't want to fifteen words ty More

The service was quick, informative and friendly. I also used the shuttle service which was great! I also used the shuttle service which was great! More

I was in town for the week of Christmas/New Years visiting family. The day before I left from Chicago (1,000 miles), I received the action directive for a recent recall notice. We scheduled the appoi visiting family. The day before I left from Chicago (1,000 miles), I received the action directive for a recent recall notice. We scheduled the appointment during the long drive, very conveniently. The morning of went incredibly smoothly, getting me in early and answering several questions I had about the recall and various other curiosities with my 2020 Stinger. They estimated 3-4 hours and offered a free shuttle back to my relatives, I decided to wait it out there. The car was finished in just over 2 hours, and they even completed an additional recall that I was unaware of. As a sales/customer service professional I was highly impressed with the “under-promise, over-deliver” approach I was met with. No additional costs, no runarounds, it was great. After my recent experience at our local Kia dealership (Gerald of Naperville), it is clear that they are a cut above most dealerships. My local experience was pretty miserable, leaving me to debate whether it’s worth driving the 2,000 miles round trip for every every servir. Thank you! More

The waiting room was clean and comfortable. The staff was professional, welcoming, thorough and courteous. Thank you fo the car was The staff was professional, welcoming, thorough and courteous. Thank you fo the car was More

Awesome and courteous staff. Waiting period was not long at all. Great experience friendly staff Waiting period was not long at all. Great experience friendly staff More

The service I received at Kia was professional and fast. Sam was great to work with! Sam was great to work with! More

Sam got right to the job to have my car fixed. I always ask for Sam to get the work done. I always ask for Sam to get the work done. More

Service was fine service agent was a great help in answering my questions concerning the vehicle answering my questions concerning the vehicle More