Cobb County Toyota

I purchased my brand new 2019 Camry XSE at Cobb County Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attemp Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attempting to accelerate or pull off from a complete stop. The service department always stated they could not duplicate the issue. The problem became progressively worse throughout the year and sometime around December, I was charged for a new battery I probably didn’t need. By January 2025, my car continuously stalled so often and terribly that I could barely start again after coming to a complete stop. Even then, Cobb County Service claimed there was nothing wrong. Finally in February, I was nearly rear ended when my car stalled completely. I called the shop and the manager Todd rejoiced claiming that maybe they could finally figure out what was wrong. He expressed absolutely no sympathy, compassion or even common courtesy nor offered any assistance with towing. Turns out my transmission totally gave out. How in the universe can a reputable Toyota Service Department not detect such a huge problem until the transmission failed completely? I contacted Toyota corporate who replaced the part but Todd refused to offer any labor discounts. My loyalty to Cobb County Toyota meant absolutely nothing to him. Raven, the service tech, displayed even less customer service/professionalism than Todd. She charged me the wrong amount and, instead of contacting me stating, "I screwed up and charged you the wrong amount, please pay the difference", she called and rudely demanded I do the right thing and fix "her" mistake. Turns out Todd was right there next to her which means he condones such unprofessionalism. I originally decided not to complete this survey until I find myself suffering from PTSD now that it’s time for my next service. Heaven Help Me. More

This is the second truck that I have bought from them. I traded in my 1st truck on my new truck and got a great deal. This place treats you right and gets you out fast. I will be back again in about 15 I traded in my 1st truck on my new truck and got a great deal. This place treats you right and gets you out fast. I will be back again in about 15 years! More

J C was our service person our experience with him was great, answered our questions performed the service we needed kept us updated on progress during repairs. great, answered our questions performed the service we needed kept us updated on progress during repairs. More

Jeff always takes care of my needs. This was my 200K mile service and I trust no one else to help me take care of my 4Runner. This was my 200K mile service and I trust no one else to help me take care of my 4Runner. More

Costas is super! They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality o They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality of their service is good! More

They were very accommodating and did everything possible to get me the best dral possible! Super nice and really cared about me as a customer! to get me the best dral possible! Super nice and really cared about me as a customer! More

The salesperson was very interested in sale the car for us, he was very attentive us, he was very attentive More

The dealership was very efficient in getting a tire replaced. Even better I bought the tires at the dealership so the repair was under warranty. replaced. Even better I bought the tires at the dealership so the repair was under warranty. More

The service was great. I was there for an oil change and tire rotation and had a great experience. I was there for an oil change and tire rotation and had a great experience. More

I feel like I am getting great service. The servicemen tell me ahead of time what needs to be done and the cost. The servicemen tell me ahead of time what needs to be done and the cost. More