Cobb County Toyota - Service Center

Very upfront. They advised me what was needed and took care of it. Very professional They advised me what was needed and took care of it. Very professional More

Dear Cobb County Toyota Management, I am writing to share a deeply disappointing experience my friends had at your dealership, which I find unacceptable as a repeat customer. I recommended that they share a deeply disappointing experience my friends had at your dealership, which I find unacceptable as a repeat customer. I recommended that they visit Cobb County Toyota to purchase a new car. They found a car they loved, signed all the paperwork, and were waiting on finance. They even had a check in hand, ready to complete the purchase. However, during this time, another salesman entered the office, asked if their salesman had the keys, and then snatched the keys from his hand, claiming he had sold the car online an hour earlier. His manner was aggressive and extremely rude, leaving my friends in disbelief. They were taken aback by this other salesman’s attitude and complete lack of professionalism. To make matters worse, there was no sales manager available to address them or the situation. When I called the sales manager myself, I was met with a defensive attitude. He justified the rude salesman’s behavior by saying he had been with the dealership for 15 years and that my friends should have asked for him. He also suggested that if I no longer wanted to do business with Cobb County Toyota, that was fine. As a loyal customer, I am appalled by this treatment. Referring a close friend to your business only to have them treated so poorly is unacceptable. The lack of corrective action or concern from the sales manager explains why the salesman felt justified in his behavior. I hope you take this feedback seriously and address these issues to prevent such incidents in the future. More

As has been my usual experience, the service department is excellent. In fact, the best part of this dealership or any of the others I have experienced. is excellent. In fact, the best part of this dealership or any of the others I have experienced. More

Service department did a great and quick job with my car. My service rep was friendly and professional. My service rep was friendly and professional. More

Very helpful and friendly. David Cobb has always been a pleasure to work with. All other staff interactions were great too David Cobb has always been a pleasure to work with. All other staff interactions were great too More

Highly recommend David Cobb. He listened to my needs, got to the vehicle quickly, and the oil change/rotate tires was completed in a timely fashion. He listened to my needs, got to the vehicle quickly, and the oil change/rotate tires was completed in a timely fashion. More

This service group specially Katie F. are always on top of their game. The knowledge, profesionalism and attentiveness is always appreciated. This is my go-to place for my Tacomas' se are always on top of their game. The knowledge, profesionalism and attentiveness is always appreciated. This is my go-to place for my Tacomas' service. Thank you, More

Carlos was great, friendly and the only service attendant that was willing to assist. The other ones never looked up and ask if they could assist. They were busy doing nothing! Carlos was busy but stop to at that was willing to assist. The other ones never looked up and ask if they could assist. They were busy doing nothing! Carlos was busy but stop to attend to me. Carlos deserves a promotion! Oil changing guy left his black boot marks on my door threshold, even on an umbrella laying beside the drivers seat. The door handle had black grease marks on it. Very sloppy work in caring for a high end Lexus with beige interior. Will drive to the Lexus dealership next time they take pride and care for your vehicle. Also, Brought it to the guy that returned my vehicle and he didn’t even ask to help clean it up. Where did the pride and respect go?! What a let down. More

JC is the best service adviser. They nearly always get the job done in a reasonable amount of time and done right. They nearly always get the job done in a reasonable amount of time and done right. More

Easy to drop off car and get a shuttle back to work. I knew the exact price and what exact services were to be done. They were very honest about if I needed new tires after checking them I knew the exact price and what exact services were to be done. They were very honest about if I needed new tires after checking them More