Cobb County Toyota - Service Center

Customer Service was good. However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could over However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could overlook the outside the inside I could not. The young man was so kind and offered to take back and get cleaned. I agreed. When it came back out 20 minutes later. All it looked like that had been done was brush off driver seat and picked up large pieces of straw debris from driver side floor board. . Definitely not vacuumed or wiped down. In shock, I got in car but could not stand being in other peoples dirt. Trying to be nice I let the young man who was very understanding know I would just wait and for my car and not accept rental, and let salesman know that just do the rear brakes and oil change that I had made my appointment for and not the additional. That I would reschedule another time for the other items. I was told I would still have to wait and it would be a long wait. They could get me another rental. After not accepting two rentals I chose not to subject myself to that again. My appointment time was 7:10 AM. I was there promptly. Regardless of what I was having done first in first out. I was shocked that there was two other people booked along with my 7:10 AM appointment that I made a week in advance. It was not David that made the decision to put me on the back burner, he was busy an another salesman helped out. After 2.5 hours and my car still not moved off the lot and into the cue. I shot David a text and advised him to pull my car around and that I will just reschedule. He did just that, however When he handed me the keys and I said thank you. He never responded or apologized. Needless to say, I was able to get my car into AutoNation on Thornton Road, with a 12:30 appointment and left at 3:30. I had the rear brakes replaced, an oil change, the battery cables cleaned and a brake fluid flush. I did not need the engine tune up, i had paperwork showing that done on 09/23 And while the wipers were not Toyota they all three were replaced in December 2023. However, I did get to go over to the sales side and talk to someone about a vehicle that I’m looking for as possible trade in or cash sale. I’m not saying one dealership is better than the other, I’m just saying that Cobb County Toyota did not take care of me and Thornton Road did. More

Process was quick and easy and Brenton was very communicative and great to work with. communicative and great to work with. More

Employees are completely helpful and courteous. Highly recommend Cobb Toyota for your next service needs. Highly recommend Cobb Toyota for your next service needs. More

Getting back in touch with the service representative was a little challenging at times. would loved to received updates on part arriving. a little challenging at times. would loved to received updates on part arriving. More

Appreciate the efficiency and professionalism demonstrated by this staff. I always look forward to taking my car in knowing I will not be there long. So far so good! demonstrated by this staff. I always look forward to taking my car in knowing I will not be there long. So far so good! More

Friendly and fast service thank you! Katie fuller you made my experience at the dealer enjoyable! Katie fuller you made my experience at the dealer enjoyable! More

Cobb County Toyota and JC always do a great job of getting the work done and providing good explanations of the work required. Work was completed timely and with great quality. getting the work done and providing good explanations of the work required. Work was completed timely and with great quality. More

Over the last 25 years, we have purchased five cars through the dealership. We have always had an outstanding experience. through the dealership. We have always had an outstanding experience. More

Went in for 20k service. Had me in and out in short time . Great job Had me in and out in short time . Great job More

We have 4 Toyotas that we service at this Toyota on a regular basis (2011 RAV4, 2020 Rav4, 2020 Tacoma, and 2023 Supra). Great job every time! regular basis (2011 RAV4, 2020 Rav4, 2020 Tacoma, and 2023 Supra). Great job every time! More