Cobb County Toyota - Service Center

Very courteous, accommodating, attentive, personable. The service was completed in a timely manner. The service representative was very kind. The service was completed in a timely manner. The service representative was very kind. More

Talk to receptionist June 19 about four/ five times. Connect me to service department each time and no one answered. No one bothered to pick up the phone. Not sure if connected to correct no.. or what. Connect me to service department each time and no one answered. No one bothered to pick up the phone. Not sure if connected to correct no.. or what. Took it upon myself to visit your location and they were plenty of employees in the service department. I did get the job completed More

very pleased with Katie Fuller,everything was explained to me and all is great. My car did not take too long to be ready, So, as I mention,its all good. to me and all is great. My car did not take too long to be ready, So, as I mention,its all good. More

Friendly, kind, honest and good all around. I will use their service all the time. I will use their service all the time. More

Bad communication from customer service. Ended up wasting a lot of my time. Oil change took an hour when I was told 30-35 minutes. I could’ve gone to Take 5 for half the cost and half the ti Ended up wasting a lot of my time. Oil change took an hour when I was told 30-35 minutes. I could’ve gone to Take 5 for half the cost and half the time. Very disappointed. More

Normally, the service has been great. I purchased the vehicle new at this dealer and used them to service all needs. But last service encounter was very bad. Dropped off vehicle for fro I purchased the vehicle new at this dealer and used them to service all needs. But last service encounter was very bad. Dropped off vehicle for front end alignment, four wheel balance, and repair of passenger's door window not working properly. Service says upper control arm is bent and need to order part and new window regulator is needed but part is on national back order and to check back in six months to a year! They tape the window up temporarily. I leave vehicle overnight and pick up next day, Thursday, after front end work is complete with new part, alignment, and wheel balance. Out of the dealership vehicle shakes bad at 60 and pulls right and I notice steering wheel is offset to the left when going straight down the road. Vehicle returned on Saturday morning at 7:45 am to address alignment and shake. I leave vehicle entire day and finally get a call at 5:00 pm that they couldn't get to it. I call dealer on Monday at 7:50 am to determine when they can take it and fix it. Receptionist tells me my service advisor is busy and will call me in about an hour. No call back received so I call at noon and different receptionist tells me that my service advisor isn't even working that day! Says service manager will call me. He does call and tells me to bring vehicle in next day, Tuesday. Alignment is fixed but still some shake between 60-70 but better than it was. I ask for window regulator part number so I can try to find one instead of waiting 6 -12 months. Parts Department says they need to talk with service advisor to determine part/part number and will call me back, even though needed parts descriptions are listed on service paperwork. Parts doesn't call me back. I find a genuine Toyota parts dealer on internet and order the window regulator and weatherstripping listed on service paperwork. I remove door panel and notice water seal on door has never been removed. I remove original window regulator and compare to new one. Parts are identical and original has no issues. I check widow glass and notice that metal channel on bottom of window that regulator attaches to has fallen off and is laying in bottom of door. So the regulator is fine but the glass is the problem. Dealer charged me $90.00 to determine problem but didn't actually investigate. Simply assumed regulator was bad. And I spent $50.00 on a regulator I don't need. Now I don't trust them. More

Simon is always a trusted partner. He is honest and professional. I only take my cars to him. He is honest and professional. I only take my cars to him. More

I recently had a very disappointing experience with Cobb County Toyota. I took my car in for a repair under warranty, expecting the process to be straightforward. Unfortunately, they failed to fix my car, c County Toyota. I took my car in for a repair under warranty, expecting the process to be straightforward. Unfortunately, they failed to fix my car, claiming that the warranty didn’t cover a failed ABS sensor. It became evident that the client advisor didn't make the right claim, which led to the denial by the warranty company. This oversight caused me unnecessary stress and left me without a properly functioning vehicle. I expected better service and professionalism from a reputable dealership like Cobb County Toyota. This experience has made me reconsider future business with them. More

The engine oil service was done like a month ago to my a Toyota Camry and I just noticed the engine splash protector was not put it back I had to buy a new one Toyota Camry and I just noticed the engine splash protector was not put it back I had to buy a new one More

I have always appreciated the quick text and updates from this location. They did look at my vehicle in a timely manner. this location. They did look at my vehicle in a timely manner. More