Cobb County Toyota - Service Center

Austin Meeks is awesome. He is very kind and courteous, also very knowledgeable about the work that is being done. He is very kind and courteous, also very knowledgeable about the work that is being done. More

I went in for my first time in many years to have my Camry's oil changed. At first it was good. I paid, went to my car to leave and the driver's door had grease all on it, my glove box was laid out in m Camry's oil changed. At first it was good. I paid, went to my car to leave and the driver's door had grease all on it, my glove box was laid out in my passenger seat, boot prints on the floor and driver side lower rocker panel cover, and the passenger seat was laid back. I would expect a reputable shop to return my car from a simple oil change exactly how I brought it in. The service guy, Brenton, came out to clean it, but made excuses the entire time for the tech not cleaning up and not owning the issue on behalf of Cobb County Toyota. He then made a "fake" phone call to a "service manager" to request him to come look at it (on his own accord not at my request). When he finished cleaning it up, he walked off saying your all good now, bye. No service manager came out at all. I felt extremely brushed off by them. I should not be surprised by this as they are not BBB accredited; they have a D- rating. In the past, they had told me a previous Camry I had, had an oil leak. Had a second opinion done, no oil leak. They have some really shady business practices going and I will not return. I advise no one to trust anything they say, let alone any service advisor, (especially Brenton). Very disappointed they have the Toyota name of quality and service tied to them. More

Everyone at the dealership is very friendly and helpful. Awesome service and communication with me. Awesome service and communication with me. More

Good service. Jeff Silvers is a good service manager. Wait time could be better also Jeff Silvers is a good service manager. Wait time could be better also More

Simon is always great to work with. Very easy to communicate with and keeps me informed Very easy to communicate with and keeps me informed More

I was satisfied with my visit because other places that I went to never did an expansion on my car and when I took my inspections, they told me that I needed my tires checked so I said OK I know I got one ti went to never did an expansion on my car and when I took my inspections, they told me that I needed my tires checked so I said OK I know I got one tire change a while back so it’s time for a rotation for next time More

I am extremely disappointed with this location especially with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not fi with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not find the issue and nothing was wrong with my vehicle. Took it back another time and a service consultant insisted I get a wheel alignment to solve the issue. That didn’t sound right since the problem was coming from under the hood. Brought it back again for the same issue again but this time I was told it was my rotors and battery needed to be replaced. Hoping that was the issue because obviously these are “licensed mechanics” who are “trained and certified” to identify a problem, or so you would hope. That DID NOT correct the problem and by this time I have spent hundreds of dollars trusting what these people are telling is true. It actually caused more issues on my car. After getting my battery replaced, I drove back into their service station and told them the issue is still present. He called out his mechanic and he already had an attitude and was not trying to help. I told the manager I have to bring my vehicle back again because the issue isn’t resolved. He said because I have been there so much about the same thing, he would make sure the concern was addressed at no charge. Welp, I brought the vehicle back in. Apparently the issue with my Corolla is a KNOWN issue that these people should have known about. Why did it take 5 times and 5 different mechanics to really explain to me what was wrong? I was also told that the person who changed my battery should have caught it. The service manager gave me a hard time and said that I requested for all of those service to take place on my vehicle and he can prove it. Unless, it is my normal maintenance, I DO NOT KNOW A THING ABOUT CARS TO REQUEST SPECIFIC SERVICES!!! It’s ridiculous. He did not take accountability for his mechanics and multiple times I had to come in there for 1 issue and told many different things or none at all. Lastly, I was told I now have to come out of pocket AGAIN for another part that they THINK is the issue. Worst service I have ever received here. More

The air pressure in one tire was very high and one was low after the service. It's baffling how such a routine thing is messed up. Makes me concerned about bringing in the car when there are actual issues low after the service. It's baffling how such a routine thing is messed up. Makes me concerned about bringing in the car when there are actual issues. More

The service department was helpful. But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned that something has gone wrong. At the collision center, the guy in charge of us, Justin, was very defensive and rude. Not only he was not helpful but also got very rude with my husband and dismissed our problem. Later on the manager , Brad, contacted us and admitted that they didn’t tighten a pole on the tires right and it had fallen off. He apologized for their mistake and that it was actually very dangerous to drive the car like that which was shaking a lot on the roads. I’d suggest you don’t let Justin be in direct contact with customers!! More

I have another Toyota dealership closer, though I keep comer here because of my experiences here. comer here because of my experiences here. More