Cobb County Toyota - Service Center

Was lied to multiple times by service advisor I picked up with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check and said they were already installed and I would have to be inconvenienced by returning the filters I bought in the morning for Their mistake. He told me to go to parts to figure out what their return policy on parts was when o did they told me there was nothing on the ticket and was not sure why I was being charged. Parts guy left to talk to advisor and when he came back he said everything was ok and to talk to the advisor. When I came back to the advisor he told me he checked and the filters in my car and they were my old ones and needed to be replaced soon and gave me my key. When I went out to my vehicle there was another guy messing with my glove box and I asked him what he was doing he said he putting the glove box Back in properly and I asked why. He said they put New filters in and I said that weird can the story has changed 3 times now so I asked to check the filters to which it appeared new filters were placed in my vehicle without my consent and because of their mistake they tried to make me pay for it. Afterwards I took the vehicle back to my mechanic and found they did not top off My fluids and left my coolant cap loose and open More

I was very pleased with the efficiency of the check in process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting longer than necessary because I wasn’t aware the car was ready. I happened to ask when it would be ready, and then learned that the service had already been completed. More

We have had Austin Meek several times for service, and he is excellent to deal with. is excellent to deal with. More

Went twice for the same service(Safety recall). Also I did not get the update on time, I was not able to manage my weekend because I have to keep check when the job completed. They could rent me on Also I did not get the update on time, I was not able to manage my weekend because I have to keep check when the job completed. They could rent me one more day to return the car. Also it took 3 days to get my car because they order a wrong part at first. More

My truck has been there twice for the same issue and it still isn’t fixed. 3 times if you include the time I brought it back and was to come back later. They’ve tried 3 fixes and it still isn’t working rig still isn’t fixed. 3 times if you include the time I brought it back and was to come back later. They’ve tried 3 fixes and it still isn’t working right. Not to mention the issues I’ve had with one of the service advisor. Plus getting a return phone call is next to impossible. My service advisor has been kind of helpful. But nobody else wants to be bothered. More

Simon provided excellent customer service and was very helpful. I was in and out of the service department is less than an hour. Very please. Thanks, Simon. helpful. I was in and out of the service department is less than an hour. Very please. Thanks, Simon. More

Excellent service from start to finish! This is the best dealership Toyota has! Thank you and keep up the great work!! This is the best dealership Toyota has! Thank you and keep up the great work!! More

Knows the product, excellent explanation of the difference between the level of quality/durability. Friendly. Professional. difference between the level of quality/durability. Friendly. Professional. More

Excellent, quick and attentive service ! Thank you so much for taking care of my vehicle! Thank you so much for taking care of my vehicle! More

I came for oil change for my Lexus I was approached with a rude service advisor with no customer service so impolite so I went to Mr CJ and he took care of my but after my oil change next day I had oil leak a rude service advisor with no customer service so impolite so I went to Mr CJ and he took care of my but after my oil change next day I had oil leaking on my garage floor And also inside my engine when they try to change the oil filter they made a big mess not happy about this service at all they didn’t do good job at all. More