Cobb County Toyota - Service Center

My advisor is Brenton. I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’ I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’d have to be patient”. I was given a rental which was dirty and definitely not cleaned from the last time it was used. Then the problem wasn’t solved on Saturday and obviously we had the holiday. So I called today to check on it and talked to Brenton again. He was very short with me and rude. He said “they were still waiting on Toyota and there was nothing they could do. This was once again a problem that couldn’t be solved quickly and I needed to be patient.” He also stated that “I was more than welcome to come get my truck but it wouldn’t be fixed.” I complained and got a call from the service manager Todd who defended Brenton and told me how awesome of a service advisor he was. Basically dismissing everything I had told him. Overall, very poor communication and poor service. I hope this was just a one off bad experience, but for my first experience with Toyota service, it was very bad. More

Great service. Quick. Professional. Friendly. Knowledgeable. The service tech assigned to me was all the above. Very pleased Quick. Professional. Friendly. Knowledgeable. The service tech assigned to me was all the above. Very pleased More

Cobb County Toyota got me in and out in less than an hour for a routine maintenance visit. They did not try to upsell me on anything. I highly recommend them! for a routine maintenance visit. They did not try to upsell me on anything. I highly recommend them! More

I have been dealing with Cobb County Toyota as long as they have been in business. I have always had good service and good advice from their service department. My biggest criticism would be wait times, they have been in business. I have always had good service and good advice from their service department. My biggest criticism would be wait times, because they are so busy (A sign of the quality of their service?). More

Everyone was helpful and it was a great experience. I was in and out of there in no time. Thank you everyone I was in and out of there in no time. Thank you everyone More

David Cobb provided great customer service. However, I would like to see a black person in this position and your employees should reflect all of your customers. However, I would like to see a black person in this position and your employees should reflect all of your customers. More

I drive about 40 miles to get my car serviced with Cobb County Toyota. No pressure to have work done that I do not need. Thanks guys! County Toyota. No pressure to have work done that I do not need. Thanks guys! More

Costa Hernandez provides excellent customer service. I really enjoyed my experience. He took time to explain the service I was receiving and even explained what my next service might entail based on my I really enjoyed my experience. He took time to explain the service I was receiving and even explained what my next service might entail based on my vehicle’s mileage. More

They have a Very friendly staff and service was fast. I will return for my next service. I will return for my next service. More

Service is top notch! I have used Cobb county Toyota for several years now. Always great! I have used Cobb county Toyota for several years now. Always great! More