Cobb County Toyota - Service Center

25- I went in on Friday1/17/25 and was told it would be 4 hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. I arrived at 9:38am. I left my vehicle and by 2pm I still hadn’t heard anything from him. I sent a text message and no response. I called and was told he was assisting another customer and that he would call me back. What they didn’t know was I was on my way back to the dealership which was 10 minutes from my location. I arrived and he has his away sign up. I spoke with Katie Fuller and she pulled up my vehicle and my car apparently had not been pulled in based off what I can see from the screen. She could not confirm as I was made aware the service provider and mechanic team all to lunch at the same time. I was told Brent would be back in 10-15 minutes which was interesting since he was supposedly with a customer when I called 5 minutes prior. A nice runner assisted by trying to find out the status of my car. He came back and said it was next to be pulled in. Brent is back and I attempt to get more information and he is taking in circles. “ I can’t tell you how long it will be because we don’t know what the issue is. It could take 1.5-2 hours for the diagnostic” Ok I reminded him what she told me before I left you close at 5 what happens if you can’t resolve or fix before you close? He says “ I can’t tell you anything because I don’t know “ .. what do you mean you don’t know you close at 5 I need to know something. At this point we ask for my car back. Brent wound not provide me with any additional information or options. I asked for the manager as I wait for my car. Tom was no help as well I explained the same thing to him and he says that focus on three questions. How much, what’s wrong and how long, but he can’t tell me anything. He says they have cars from the day before and they have to service those along with the ones today. I told him you should communicate that to set better expectations and he proceeds to tell me not all diagnosing are the same. Some are shorter and some aren’t. Once I explain for the third time and asked what are my options he gives me options. I said that’s all I need we’re options this guy tells me I didn’t ask for options. How slow do you have to be as a manager to provide the customer with options if you close in 2.5 hours and the car hasn’t been serviced? I asked for his manager and he says he was the manager. Ok you answer to someone and who’s that person. He said the general manager. I had to ask for his name. I will also reach out. I am on my third Toyota and I drive out my way to Cobb County Toyota because I have always gotten great service from Austin Meeks. After today and over 10 years I will never take my car back or buy a car from this dealership. I you chose to go here the best advisor is Austin Meeks and the least desirable is Brent Stump and Tom the manager only sees you as a number and not a valued client. I waisted an entire day and nothing was accomplished. More

Busy Saturday @Cobb Toyota; BUT Anthony Sullivan in service department got my car serviced in the appropriate time, communicated needs & attention to detail and got me back on the road for another 5,00 service department got my car serviced in the appropriate time, communicated needs & attention to detail and got me back on the road for another 5,000 or more miles. He is the best person to work with ! More

Great service. Austin was awesome. He knew exactly what the problem as soon as I described the symptoms. This is the 3rd time his team worked on my car, and each ti Austin was awesome. He knew exactly what the problem as soon as I described the symptoms. This is the 3rd time his team worked on my car, and each time they took good care of me. More

The service was fast and efficient. The service advisor was attentive when I arrived at the service area. The service advisor was attentive when I arrived at the service area. More

Friendly & Knowledgeable, worth the extra money. . also confident they know Toyotas better than other shops. Waiting lounge has good easy pour coffee and HGTV with comfy seats . also confident they know Toyotas better than other shops. Waiting lounge has good easy pour coffee and HGTV with comfy seats More

The customer service rep was rude,denied that I could a coupon offered by the dealer stating that it was not true. The tech stained my truck with grease inside and outside and the boys moving vehicles ran coupon offered by the dealer stating that it was not true. The tech stained my truck with grease inside and outside and the boys moving vehicles ran over all the speed bumps damaging small vehicles. Overall, visiting that dealer is always a disappointment More

Clear description of service being performed Nice and comfortable waiting room Service took less than one hour comfortable waiting room Service took less than one hour More

I received excellent service from all involved. This staff was courteous, knowledgeable and professional. Dwayne Scott and Bernard Faulk were extremely helpful. This staff was courteous, knowledgeable and professional. Dwayne Scott and Bernard Faulk were extremely helpful. More

Very professional. And right on time. Told me it would be an hour. And it was an hour. I was shocked. Well done!! And right on time. Told me it would be an hour. And it was an hour. I was shocked. Well done!! More

I received excellent customer service from service advisor JC Cooper and will recommend him again advisor JC Cooper and will recommend him again More