Cobb County Toyota - Service Center

I really appreciate the people in the service department. Been coming there for many, many years. Really like the service they give. Been coming there for many, many years. Really like the service they give. More

Always great service Customer Service is excellent Technicians work always excellent Would not take my Sienna anywhere else for service Technicians work always excellent Would not take my Sienna anywhere else for service More

Busy server center but I see why. They’re thorough and professional. I’ll be using this location for servicing 21 Highlander Platinum moving forward. They’re thorough and professional. I’ll be using this location for servicing 21 Highlander Platinum moving forward. More

Service center was very busy but the wait to drop the car off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job! More

Excellent service, great personnel and good communication. Claude Henry in Sales and Jason McFarland were very helpful on our last Lease Purchase. communication. Claude Henry in Sales and Jason McFarland were very helpful on our last Lease Purchase. More

Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More

It sells good autos and services them equally as well. Even though dealer servicing is many times more expensive than an independent auto shop, our preference is to use the dealer because their techs are Even though dealer servicing is many times more expensive than an independent auto shop, our preference is to use the dealer because their techs are used to working on Subarus. More

Communication non-existent. We had to call repeatedly with no return call. CCToyota has a special on brakes, yet JC stated they did not have the generic in stock and would have We had to call repeatedly with no return call. CCToyota has a special on brakes, yet JC stated they did not have the generic in stock and would have to order them.They could do the good pads and have the car today. Thsi means you are selling crap products? All brakes should be of great qualifty at Toyota. Absurd. Dropped the car at 7:40 am and did not have it back until the next day at 3:40 pm. Deceptive and fraudulent practices running specials and then trying to get the customer to pay an extra $200. We left 5 years ago due to this service department being crap and nothing has changed. More

Very professional service staff. They go above and beyond. Always keep me informed of repair progress. No complaints about their work. We've been going there for 20 years. Thank They go above and beyond. Always keep me informed of repair progress. No complaints about their work. We've been going there for 20 years. Thanks Cobb County Toyota More

A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More