Cobb County Toyota - Service Center
Kennesaw, GA
2,946 Reviews of Cobb County Toyota - Service Center
The website says hours are 7-7, however when I called they said that had changed and the new hours were until 6 (this was a week day). I left my job early and drove there for an oil change. I arrived at they said that had changed and the new hours were until 6 (this was a week day). I left my job early and drove there for an oil change. I arrived at 5:06 and was told I could not be done because they do not take anyone after 5. Maybe you should first update the website to be accurate. Second if someone calls you should probably let them know that even though the hours are until 6 no one will be taken after 5. I had to leave my job a second time to drive there for an oil change. Just super frustrating!!! Other than that I have never had any complaints about this location. Always friendly and pretty fast for the volumes of cars being done. I would recommend to a friend but would suggest that the hours be updated and it be noted that they stop taking cars an hour before they close. Thanks More
Simon Chan was awesome. Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure me into buying more services which was a huge plus. He answered a couple of questions I had. I'll definitely be back! More
I brought in SUV for 45,000 mile maintenance check. Was greeted and David explained what would be accomplished and estimated time of service. Everything went extremely well. Was greeted and David explained what would be accomplished and estimated time of service. Everything went extremely well. More
Normally great service. After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot so I persisted that they keep looking for my keys. Turns out it was done and had been for a while, but no one paged me nor went to the waiting area to see if I was there. Not sure why this happened except maybe because the person who checked me in was gone for the day when I checked on my car status. I'm sure that normally someone is designated to take care of the customer in that situation? Maybe there was not a good handoff upon his departure. More
I always leave within the time frame that they give me and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. More
NOTHING GOOD, they had my new vehicle a week, returned it filthy dirty, drove it 350 miles and used 3/4 if a tank full of gas test driving a new Tundra. Service manager LIED to me claiming no one drove it ye filthy dirty, drove it 350 miles and used 3/4 if a tank full of gas test driving a new Tundra. Service manager LIED to me claiming no one drove it yet Allstate Logged the distances traveled and 18 times it was unlocked and locked during the week it was with them for a one day job installing leather seating… now my NEW TRUCK has 700 miles on it and I’ll NEVER BUY FROM COBB TOYOTA AGAIN More
Carlos is exceptional but my service took 2 hours or more and they didn’t even rotate my tires, again Agent Carlos was awesome as always but I guess they had too many cars at the bay. I don’t want to wait ov and they didn’t even rotate my tires, again Agent Carlos was awesome as always but I guess they had too many cars at the bay. I don’t want to wait over two hours next time More
I highly recommend Toyota service as it is very organized and service was done quickly. Simon is very friendly and helpful. and service was done quickly. Simon is very friendly and helpful. More
Jeff and Zack provided me with excellent service and I will recommend them both to others. Roger Hyde will recommend them both to others. Roger Hyde More