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Colonial Chevrolet

Acton, MA

Overview
Employees
Reviews
Vehicles
4.7
1,561 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
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171 Great Road

Acton, MA

01720

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Showing 1,561 reviews

December 02, 2021

Service was performed in a timely manor and done well. It's always a pleasure to work with Rob. More

by DENNIS.MCNURLAND
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Dec 02, 2021 -

Colonial Chevrolet responded

Thank you for the kind words for Rob and our service department! We look forward to sharing your compliments with them, Dennis, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

December 02, 2021

I went for a warranty issue on both the transmission and the rear end. They did the tsp transmission flush. I am not satisfied they adequately addressed the issue with the excessive ring and pinion wear, th More

by DavidE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Dec 02, 2021 -

Colonial Chevrolet responded

We thank you for bringing this to our attention, David, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. John Woodland General Manager jwoodland@colonialchevrolet.com

Jan 01, 2022 -

DavidE responded

Hi John, I was hoping the service writer would actually put on the RO the exact issue I was suspecting: excess ring and pinion wear. There is just a generic "makes a clunk when changing from forward to reverse:. The service tech says its "normal". I know it's not normal. I even asked for the rear end fluid to be changes the the service writer said: "it's not due until 100k miles" I wanted it done so the tech could check the condition of the fluid and get an idea of the wear. Now what happens when the ring and pinion fail? Chevy will look at the RO and say "it checked out normal at 49,000 miles, you're on your own". And why wouldn't they. I would if the RO was written that way too. I'm pretty worried the rear end should be changed out, the amount of wear undoubtedly loaded up the rear end with shavings, etc, wearing everything else(bearings, etc) out prematurely. I need an oil change and will schedule for that, and for the rear end fluid to be changed, It would be great if you could see that the RO be updated to reflect my concerns when I was there on 12/2/21. Thanks John, I appreciate you responding to me. P.S., Tell Larry Dave Elden says hello.

November 30, 2021

Excellent service and flexible response. Everyone I dealt with was very helpful and friendly. They all worked hard to make this deal come together, including during Thanksgiving week. I was very plea More

by buddy.walser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Bouchard 5 stars, Don Sanborn, Michael Giguere
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Nov 30, 2021 -

Colonial Chevrolet responded

Buddy, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Woodland General Manager jwoodland@colonialchevrolet.com

November 22, 2021

Hey just a quick note of excellent service from the pros at Colonial Chevrolet in Acton MA. A piece of iron fell off the side of my house and hit my new truck so I went to Colonial Chevrolet body shop. Tre More

by SidbreDeRuhles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Davis, Stephen Carlson, Robert Reizner, Brendan Davis
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Nov 22, 2021 -

Colonial Chevrolet responded

Sid, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Chevrolet. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

November 19, 2021

This Dealership is very nice to go to from the time you call to make the appointment to when you are all done. It’s clean, friendly and respectful. More

by LYNNRE530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Nov 21, 2021 -

Colonial Chevrolet responded

Thank you, Lynn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

November 17, 2021

Luke and his team were great. Everything was quick and ready when they said it was going to be. Highly recommend More

by CWHITE24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McLoughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Sanborn
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Nov 18, 2021 -

Colonial Chevrolet responded

Thank you! Luke and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

November 16, 2021

Luke was amazing and so helpful when finding a car. I would highly recommend him! More

by shannypolley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Giguere
Report | Print
Nov 17, 2021 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 09, 2021

Service was performed in a timely fashion and done well. people are always polite and accommodating. More

by HOSSGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Nov 09, 2021 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 08, 2021

brendon was great. took care of both my scheduled service work and an emergency unscheduled repair. friendly, interacted with the customer, and a pleasure to deal with. had to return a second time to have More

by PCMATTHEW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Report | Print
Nov 09, 2021 -

Colonial Chevrolet responded

We are very happy to hear Brendan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

November 07, 2021

Delighted with your serviceThank you very muchI always Delighted with your service Thank you very much I always bring my car to Colonial Chevrolet More

by SANDRALYNNECADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Nov 08, 2021 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

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