Colonial Ford of Plymouth

The waiting room is comfortable and this time, the wait time was fair for what I had done. Pricing was more expensive than I had anticipated. I had an oil change, the ”works”, a sensor replacement, insp time was fair for what I had done. Pricing was more expensive than I had anticipated. I had an oil change, the ”works”, a sensor replacement, inspection sticker and was there about 2 hours. More

This dealership took my truck on very short notice to assist me with a few warranty issues before my warranty ran out. Garret went above and beyond to make sure I got my truck after hours. assist me with a few warranty issues before my warranty ran out. Garret went above and beyond to make sure I got my truck after hours. More

Hi i dealt with Kyle in service he was very helpful and courteous . thank you courteous . thank you More

I recently purchased a brand new Bronco from Colonial Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professiona Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professionalism and customer service. Highly recommend! More

Bought our new car there in a smooth transaction. 1st oil change was free and went well. 1st oil change was free and went well. More

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

Anthony addressed my service needs professionally and in a timely fashion. Highly recommend. I will servicing my vehicle at Colonial moving forward a timely fashion. Highly recommend. I will servicing my vehicle at Colonial moving forward More

Could not have been less helpful if they tried. Refused to address a known issue. Refused to address a known issue. More

Service department was very courteous and efficient. I have nothing negative to say about them! Thank you! I have nothing negative to say about them! Thank you! More

Easy drop off and pick up. Service advisor was quick and professional. Good to go. Service advisor was quick and professional. Good to go. More