Colonial Ford of Plymouth

Scheduling an appointment is easy, however we did run into an issue with when the work was started and length of time it took to complete the job. Vehicle sat for 2 weeks “waiting for approval” when they into an issue with when the work was started and length of time it took to complete the job. Vehicle sat for 2 weeks “waiting for approval” when they had already received approval. Was made to feel that the miscommunication was on our part, rather than the service department. This resulted in vehicle sitting there for 2 weeks, and then the repair process starting, parts were backordered, delaying the process even longer, for a total of 7 weeks from vehicle drop off to vehicle repaired and picked up. Will give them credit in that they waited after hours for vehicle to be picked up. Though also feel this was warranted due to length of time they had the vehicle. More

Anthony has gone above and beyond to assist our family with our two Lincoln’s. He’s kind, thoughtful, and very knowledgeable. We appreciate him. with our two Lincoln’s. He’s kind, thoughtful, and very knowledgeable. We appreciate him. More

Colonial Ford and the service staff is amazing. They are wonderful and got my truck in and out well done. They are wonderful and got my truck in and out well done. More

Nice job easy to schedule my appointment and the wait was not long at all but my truck was ready 10 minutes and no one came to get me I had to go out and ask if that was my truck and get the paperwork. not long at all but my truck was ready 10 minutes and no one came to get me I had to go out and ask if that was my truck and get the paperwork. More

Great service courteous staff and gets the job done. I was very pleased with the whole experience. I was very pleased with the whole experience. More

I bring my 2019 explorer to Colonial Ford for my routine maintenance checks. Quite often, I’m told, everything is fine. I’ve never had to do much, other than oil changes. Several months ago, I brought my ve maintenance checks. Quite often, I’m told, everything is fine. I’ve never had to do much, other than oil changes. Several months ago, I brought my vehicle in because I was having issues with going in reverse or turning in reverse. Many codes were coming up. I was told that everything was fine. They did not experience what I was experiencing. It was likely a computer glitch. The problem continued. I brought my vehicle back in. I was having a transmission issue, plus other things! Not only that, but I also needed NUMEROUS maintenance fixes. I was never informed that my front and back brakes were both going/ gone. 1mm and 3mm. Filters, valves, shock plugs, you name it, all needed to be replaced, all at the same time. I feel like my vehicle was never inspected thoroughly and that gives me very little confidence in you. No one ever thoroughly inspected my tires. My husband insisted I get them checked elsewhere. I brought my vehicle to someone I knew at Sullivan tire in Marshfield. My tires were bald- and it was wintertime. Last week, I had $3,500 worth of maintenance issues I addressed and fixed, but there were many more I held off on. Ford Colonial- a little maintenance goes a very long way. Your experts know the life expectancy of parts and they should be replaced before issues turn into problems. Vehicles NEED to be maintained for the safety of all on the road. In conclusion, this may have been the last time I bring my vehicle to Colonial Ford for service. I feel my vehicle was not given the attention it deserved. Please look at all of the things my vehicle needed when I went in at my July appointment. I reached out to Ford and was told they don’t fix things that aren’t broken. Vehicles need to be maintained for safety. You did not keep my family safe! Kristen Keady More

Great people to deal with. No complaints about this service department. No.maas from me No complaints about this service department. No.maas from me More

First time service customer, I was very happy with the process. From making the appointment, getting a date that fit my schedule, dropping my vehicle off, getting a ride home from the courtesy vehicle, sp process. From making the appointment, getting a date that fit my schedule, dropping my vehicle off, getting a ride home from the courtesy vehicle, speed of my service being conducted and picking up my vehicle. Every employee I interacted with was profession, polite and made me feel valued as a customer. Very happy experience. I’ll definitely return. More

Service department treats my 10-1/2 year old C-MAX like it is a new-born baby!! It has ben served there since new in January, 2013. Anthony is a gem of a service advisor!! it is a new-born baby!! It has ben served there since new in January, 2013. Anthony is a gem of a service advisor!! More