Colonial Subaru

This was by far my favorite experience with a car dealership and i have bought cars from BMW, Honda, Toyota, and many others. The new GM, Cory Henderson, was a complete surprise for me. He was accomm dealership and i have bought cars from BMW, Honda, Toyota, and many others. The new GM, Cory Henderson, was a complete surprise for me. He was accommodating, patient and genuine. He had a way of being high customer service without even trying. He just made the entire selling process comfortable and fair. It was fitting that the way my son and I met Cory was during the tropical storm power outage as he was the only one in the darkened dealership. Yet in the middle of that, he arranged for us to test drive a Forrester as if it was just a normal thing to do. Doug Sherman our salesperson was also very helpful and totally available for any questions and support needed as we closed the deal and arranged for pickup of my son’s new car. Carlos Costa made the financing and warranty options very understandable and offered no pressure only welcome advice. He was flexible to ensure that the deal fit what my son was looking for in his budget as he balanced risk protection against cost. I do HIGHLY recommend this dealership to anyone looking for a fair deal and to be treated like you might treat a new potential friend. More

management/ dealership betrayal written June 20, 2020 --- I found a used basic 2015 impreza , in my price range , would fit my needs, and everything I could ask for! written June 20, 2020 --- I found a used basic 2015 impreza , in my price range , would fit my needs, and everything I could ask for! I called on sat morning and talked to a sales person. The car recently came in, was still in the shop getting some scratches buffed out. Since I live in NY , he would send pictures to me after the car was out of the shop.(about a week ). Since I called first and was very interested, I verified I would have FIRST chance at purchasing this car. Preparing to purchase, I applied for a loan from my credit union, with approval. I spoke with my sales person a few times during the week about my loan and paying a down payment after the car was " ready" and released from the shop. On the following Sat ( 1 week later) I called my sales person & asked the status of the car, and give a down payment. He couldn't locate the car, but showed it was still on the premises. He needed to physically find where the car was, as no one informed him of any movement from the shop-- (We were working together over the phone for the past Week about this car.! ) He was to call me back when he found out where the car was. After an hour I called him, he said he was in the middle of a heated argument with another sales person, he was never informed of any car movement out of the shop, and just learned the car had been sold yesterday, on friday , ( June 19 th ). Upset, he said he would call me back later. I waited sometime for a call back, then I called him-- He said Friday the 19 th , with another sales person, an aggressive man wanted to purchase "my" car --- willing to pay cash , sight unseen -- pay cash in full with paperwork done (all on friday) ) -- the car is now sold ! I was devastated when he told me " my" car was sold, after working on the purchase for the week. It means nothing to management or the dealership , we were already working on a sale.- The aggressive, forceful guy gets the car ( he must be so proud of himself ) Being aggressive , instantly pay cash to make sure he got what he wanted -- It didn't even matter, there was already a sale in the works ( what does this say about Colonial dealership being trustworthy ? )--- It only mattered this sale was a paid in full, get it done, cash "quickie" deal transaction. Colonial Subaru prides themselves on being an outstanding member of the local community, supporting fund drives and charities,-- The Beylouni family owned/operated business seemed to crumble to the "money talks" principle over fairness, ethics, promise, and the trust of doing business in good faith for all .-- Where was the family fundamental -- striving to provide professional service in ALL areas of their dealership" as they say??? This Dealership stripped my rights as a customer and truly failed me as a supposedly "valued" customer. I must say, the sales person I was working with was very informative and helpful, he also believed we were going to complete a used car purchase. He was just as upset as I , that the car was sold out from under us. Saturday, my sales person tried his best, as the car was still at the dealership. I want to truly thank him for all his effort on my behalf. Salesperson was great. Management- Remember, not every person can pay cash for a car--- Many of us taking loans, committing a portion of our monthly livelihood to purchase one of YOUR vehicles should not be taken lightly. We should also be shown just as much consideration, merit and respect as a cash deal! More

Daniel Holuba was our sales rep and he was phenomenal, very detailed, super understanding and very patient with us from beginning to end thank you very detailed, super understanding and very patient with us from beginning to end thank you More

Up Front, Friendly and Accommodating to My Needs Daniel was knowable and able to accommodate a lease for me that worked with my travel commute. We were able to find a car that fits my snowboarding, c Daniel was knowable and able to accommodate a lease for me that worked with my travel commute. We were able to find a car that fits my snowboarding, camping and travel lifestyle. I love the CrossTrek! It's not huge, but can fit a lot of stuff and the all wheel drive and higher bottom is great for my steep driveway, off-roading and snowy New England weather. Daniel was able to work with me to fit my budget. It was an excellent and easy experience. More

Unwilling to help The whole purchase process was smooth and pressure-free, but I still needed help setting up my 3 month free Sirius subscription. They were unwilling t The whole purchase process was smooth and pressure-free, but I still needed help setting up my 3 month free Sirius subscription. They were unwilling to help and when I called Sirius myself, they said the radio in my car was not even compatible! Car was supposed to full with gas when i picked it up, and it was not. More

They will do what is necessary to make things right! In November of 2019 I visited the service dept. for an oil change. It was my first time ever going to Colonial Subaru with my used but "new to me" Imp In November of 2019 I visited the service dept. for an oil change. It was my first time ever going to Colonial Subaru with my used but "new to me" Impreza. I had not purchased it from them, however I wanted to take the car to a Subaru dealership for service due to the complexity of a boxer motor. Unfortunately the experience was not quite up to the standards that I think Colonial Subaru strives for. After leaving a review of the service appointment I was contacted by the Service Manager Art who spoke with me about the entire visit. He offered no excuses and took ownership of the situation. I have to say, it did make an impression that he took responsibility and took steps to correct things. I felt that since he had made the effort to set things right, I at least owed Colonial the opportunity to follow through on their promises and return for my next service. The service appointment today was a recommended service based on the mileage which was more in-depth. From start to finish it was a totally different feeling from what I had experienced that first time. The service writer Greg was incredible. He asked some questions about how I drive the car and then made a recommendation for a few additional checks that wouldn't normally be part of the service I was in for. (In depth brake system check, cleaning, and adjustment) as opposed to the standard visual check. As it turned out the system was in good shape and there is plenty of life left on the pads and rotors. They did a great job with cleaning and lubricating the slides and caliper components, I also had some play in the parking brake that was no longer there when I got the car back. So obviously the adjustments worked. Overall, I was really impressed with this visit and I look forward to being able to continue working with them for the life of the vehicle. My first visit was a teachable moment and all signs pointed to the Service manager indeed taking that opportunity to do so. I am glad he reached out to me and even happier that I decided to give Colonial Subaru another chance as they really do value their customers above and beyond what most would expect from a dealership. More