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Colonial Volkswagen of Medford

Medford, MA

4.8
2,276 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,276 reviews

November 25, 2025

Awesome service been involved with CVW for quite a few years always great to deal with! More

by susanstone931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 17, 2025

I've bought 2 cars from this dealership. Things went fine until I recently received a call to setup my 30,000 mile service. I asked at that time if this was an included service, or if I woul More

by Atlas2
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2025 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2025

Steve Warren could not have been more kind, caring, compassionate and patient with me. I'm very grateful. More

by Mary.hart25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 10, 2025

Dan continues to provide the absolute best service! ! Whether it’s an oil change or a tire replacement, Dan keeps me informed. I cannot thank him enough! More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the Service Department
Nov 10, 2025 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 07, 2025

It was a very pleasant experience working with Keven to secure my new used car, 2022. I felt listened to, my concerns were addressed, and in the end I’m very happy with my purchase. Keven paid attention to More

by jeanschu
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 06, 2025

Staff was helpful and efficient. But requiring me to write a fifteen word review is rather disingenuous! More

by JMCONNELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with either of these gentlemen. Your system is not impressing me.
Nov 06, 2025 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2025

I went to many dealerships in my life and each dealership I do have different experience, But I have to say this dealership is the best that I have ever had, First, they care about customers, they take time More

by maixq888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 01, 2025

Steve Warren is wonderful - came in on his day off to help us out! Talked me through everything and helped me find what was right for me. More

by olivia.doherty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2025 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

November 01, 2025

Rear brakes, serpentine belt replacement, two, front tires, alignment, rear AWD fluid replacement, MA state inspection & a new battery were completed on the same day. That was the good news. It was an More

by Ken K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Sean
Nov 03, 2025 -

Colonial Volkswagen of Medford responded

Ken, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 30, 2025

I brought my car in for its 2 year evaluation. The car was brought in immediately and was ready by the time I was told. More

by JEFFORMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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