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Colonial Volkswagen of Medford
Medford, MA
2,235 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,235 reviews
July 30, 2025
Excellent customer service. No hassle, no frills purchasing experience.. Josh and John were very professional to work with. No hassle, no frills purchasing experience.. Josh and John were very professional to work with. More
by nick.firicano
Verified Customer
July 30, 2025
This dealership was more expensive than others I checked into. The staff was pleasant and helpful but difficult to reach at times. I was very fortunate to have an extended warranty which other dealers had into. The staff was pleasant and helpful but difficult to reach at times. I was very fortunate to have an extended warranty which other dealers had told me the work was not covered, bottom line is an informed consumer is the way to go! More
by saholmes333
Employees Worked With
Dan was very helpful on the phone and providing information regarding work cost etc.
July 29, 2025
Great service and advisor lived the repair video excellent hob with detail on car happy customer excellent hob with detail on car happy customer More
by jmgwill
July 18, 2025
They were great. they communicated very well and fixed it on time and pick up was easy. Also , were able to get my car in quickly. Staff very helpful they communicated very well and fixed it on time and pick up was easy. Also , were able to get my car in quickly. Staff very helpful More
by linda.bellofatto26
July 15, 2025
Having service done at Colonial Volkswagen in Medford is easy, efficient, and effective. The staff are friendly and knowledgeable, and the waiting area is well equipped and comfortable. I would use them a easy, efficient, and effective. The staff are friendly and knowledgeable, and the waiting area is well equipped and comfortable. I would use them again. More
by pwhitney
Employees Worked With
Chris
July 11, 2025
Chris has always been always helpful and responsive. He explains everything and makes sure customer concerns are addressed. He explains everything and makes sure customer concerns are addressed. More
by ROLANDPRICE93
July 07, 2025
I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to continue working with Colonial VW of Medford. I can't say anything about Frank, specifically, I don't think I've ever met him, but by and large the staff are competent, efficient, courteous and as far as I can tell honest. More
by CATHERINEMCKENNA
Employees Worked With
Other Employees :
Worked with Rusty Hogan for years, also Tom who has now retired.
July 02, 2025
Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont inten The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont intend to return to Colonial VW in Medford, MA More
by RonThomann
July 01, 2025
Frank was wonderful and broke down the cost for me so I understood what was being done. understood what was being done. More
by anikakawsar
Employees Worked With
