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Colonial Volkswagen of Medford

Medford, MA

4.8
1,923 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,923 reviews

March 17, 2021

This dealership and staff are outstanding! I’ve had my car for 10 years and I know I can trust them - the support and knowledge and service has been consistently excellent! More

by KWHALEN566
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty and Frank in the service department
Mar 17, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that Rusty, Frank and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2021

Great experience! Josh was very helpful, knowledgeable and if it wasn’t for him I wouldn’t have bought my car. Thanks again for everything! More

by dejesusashleyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Mar 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Josh and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

March 16, 2021

Needed a remote start for my Tiguan. I got upfront pricing for parts and service over the phone and scheduling flexibility. Clean and well organized facility, More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Brian! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 16, 2021

Mr. Warren was one of the kindest and most thoughtful salesman I have ever met. He helped my Mom and I get our dream car within our budget too!!!! Working with him was an amazing and enjoyable experience More

by PM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2021 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Steve, and it was a pleasure having you at the dealership. We appreciate your review! Ken Cataldo General Manager kencataldo@vwmedford.com

March 16, 2021

Great service, friendly staff, always professional and on time. I always enjoy coming in for my car services. Thank you to the Colonial VW team! More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 16, 2021 -

Colonial Volkswagen of Medford responded

Thanks for choosing Colonial Volkswagen of Medford, Michael! Your feedback and rating mean a lot to us. We appreciate your loyal business, and we look forward to seeing you next time! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 12, 2021

Good people good Costumers service nothing to say we get a good time with Paul in first visit and I meet him the next day he was busy he send me to Steven Warren finally he got the job done in 90 minutes th More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

Mar 12, 2021 -

Omar responded

Thanks to all nice team I’m proud to be apart from Volkswagen family it was our dream and thanks to you Ms Ken Cataldo have a great weekend

March 11, 2021

Paul was awesome! Very thoughtful in his approach and truly took me through all the necessary steps in purchasing my first car. Was not pushy at all and took time to hear out what I wanted, what I dislik More

by Joe T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Colonial Volkswagen of Medford responded

Joe, It's fantastic to hear that Paul provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

March 11, 2021

As always the service at Colonial Volkswagen was exemplary. They found a problem with my car that they needed to order a part for. They contacted me when the part came in, scheduled my service and h More

by ESGRAPHIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 11, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 10, 2021

Colonial VW of Medford is an excellent dealership with top notch service. Steve Warren was easy and efficient to work with and I bought a nice, reliable and safe pre-owned car for my son. More

by Wakefield Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Mar 10, 2021 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Steve and we hope your son enjoys his new car. We truly appreciate your feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

March 10, 2021

Rusty has always been so thorough! He makes sure I understand the service I am receiving! He lets me know what is necessary and what can be waited until next time. He calls to let me know if anything More

by ARIANAMED73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Mar 10, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your review and kind words for Rusty! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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