Back

Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,225 reviews

September 10, 2021

Great service, easy to deal with, and quick. I would recommend this office to anyone looking to buy or lease a car - they're a great group. More

by aajemian8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Hawkins
Sep 10, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

September 09, 2021

Fast and easy No bullBeautiful car delivered to my door Fast and easy No bull Beautiful car delivered to my door Even took my ten year old Subaru in trade I would highly recommend this dealership More

by sarahelizabethweeks
Customer Service
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

September 09, 2021

Steven T was very knowledgeable, friendly and professional. He gave us his full attention. He went above and beyond with customer service. Very pleased we went back and purchased a second car! More

by Mmcby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Steven and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Cataldo General Manager kencataldo@vwmedford.com

September 09, 2021

So quick and very helpful! I was in and out within roughly an hour and I was updated during the process so I knew I was being helped. More

by murdoch.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Rusty and he was wonderful!
Sep 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 09, 2021

My car was done ahead of schedule, and runs great following the major repair that was needed. Special thanks to the service department for researching the applicable warranty terms to save me from sp More

by JOD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 09, 2021

Great service experience, which is why I keep coming back even if there are less expensive ways to maintain my car (including doing it myself) -- it's worth it for me. The only criticism was that my tires we More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Colonial Volkswagen of Medford responded

Dave, Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 07, 2021

Great service as expected at this Dealership. Clean and excellent facilities and valued personal touch. Will not take our two Volkswagens to any other dealer. More

by ANDY.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty and Tom
Sep 07, 2021 -

Colonial Volkswagen of Medford responded

Andy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 06, 2021

I did all the financing work to negotiate an approval while they ignored me thinking it wasn’t worth their time. I got the deal done myself! They gave a xxxxty price for our trade in and did not mark one More

by Cheryl Krakowski
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Jeffres
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Sep 23, 2021 -

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we are truly sorry that you didn't have a better experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we hope to work with you towards a resolution. Thank you again for your honest feedback. Ken Cataldo General Manager kencataldo@vwmedford.com

September 02, 2021

Working with Steve Warren was an absolute pleasure! He went above and beyond to make car buying process easy and go smoothly! He also helped me find better insurance. I highly recommend everyone to talk t More

by Zee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Sep 02, 2021 -

Colonial Volkswagen of Medford responded

Congratulations on your new purchase! We are very happy to hear that Steve provided you with such a positive experience! Thank you for choosing Colonial VM of Medford and for helping to spread the word about us. We look forward to your next visit. Ken Cataldo General Manager kencataldo@vwmedford.com

September 02, 2021

I worked with Paul through purchasing my vehicle and he was excellent. Responsive, knowledgeable and easy to work with. All managers were great as well. Made the purchasing process easy. More

by jpd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Sep 02, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Paul and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

...
116
...