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Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,225 reviews

May 24, 2021

This is where I take my VW for repairs and service they are a great team they give me great service and answer all my concerns More

by NINASIX6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 20, 2021

Steve Warren helped us out tremendously! He helped us pick a vehicle without pressuring us. We are so satisfied with the service Steve and his team provided. Great location! More

by Daves
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Colonial Volkswagen of Medford responded

Congratulations on your new purchase, Dave! Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad to hear that Steve was able to help, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

May 20, 2021

Excellent service! We had a nail in our tire and although we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided More

by MICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Michelle. We strive to make sure that all of our customers are satisfied. Thank you for taking the time to leave us this five-star review. Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 20, 2021

Great service! Thank you for taking the time to make sure my car is working properly. I would recommend you visit them if you need a vehicle check up. More

by clopez5116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
May 21, 2021 -

Colonial Volkswagen of Medford responded

Thank you for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 20, 2021

I recently purchased a brand new Jetta GLI from Colonial and could not be happier with the whole process. Working with Paul was a great experience. He laid everything out, worked with me to get to the price More

by Allee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Allee, for your wonderful review! We are thrilled that Paul had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

May 17, 2021

Divide and Paul were phenomenal. Hustle free, no hard sell and found my perfect car and color. I would highly recommend them in fact I already have sent them more people. Great people! More

by Frankie S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Frankie, and congratulations on your new vehicle! We are so glad that Deivid and Paul had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

May 17, 2021

The Colonial VW of Medford has always made my experience pleasantly memorable and satisfying. I would highly recommend for any service needed! It was quick and easy to call and make an appointment. I was ju More

by ncmortell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 17, 2021

It was the worse experience ever buying a car and I'm still upset with how things were and are being managed. I would never recommend buying a car here. Very unorganized. We had to go back to the dealers More

by alex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Trevisone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins, Caduste Michaud
Jun 03, 2021 -

Colonial Volkswagen of Medford responded

Hello Alex, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Ken Cataldo General Manager kencataldo@vwmedford.com

May 15, 2021

My experience with Jason was quick, efficient and hassle free. Bought the vehicle in record time at the price I was looking for. Great job! Highly recommend Jason and his team More

by Stuart Loucks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
May 16, 2021 -

Colonial Volkswagen of Medford responded

Thanks for your review, Stuart! We are very happy that Jason provided you with such a positive buying experience! We sincerely value your business and look forward to your next visit. Ken Cataldo General Manager kencataldo@vwmedford.com

May 15, 2021

This was my second purchase from Colonial VW, and like the prior purchase, was as smooth and well managed as one could ask. Greg Cohen is friendly, knowledgeable, quick, efficient, thorough, and saw to e More

by woodcanoe1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
May 16, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us! We are delighted to learn about your positive experience with Greg and appreciate your loyal business. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

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