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Colonial Volkswagen of Medford

Medford, MA

4.8
2,226 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,226 reviews

April 30, 2021

I just purchased a certified used vehicle from Paul Lazzaro at Colonial VW in Medford and the experience was fantastic! His knowledge and professionalism was top notch! I would recommend buying a car f More

by Pios33
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Paul and our team. I'm glad to hear they delivered such a great experience! Ken Cataldo General Manager kencataldo@vwmedford.com

April 29, 2021

I received a letter from David notifying me of a deal because my lease was left with five payments so I came down before the April 30 deadline and from start to finish David was great at his job and I en More

by gaz92155
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

April 29, 2021

The sales team was very easy to work with. We were able to work out all the numbers ahead of physically going to the dealership through emails, texts, and a phone call. I'd recommend them for sure. More

by Randy
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Apr 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you,Randy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Ken Cataldo General Manager kencataldo@vwmedford.com

April 29, 2021

I couldn't say enough about Steve. He was friendly, warm, honest and very attentive. He didn't push anything on me but was able to give me a very clear sense of different trims on the model I was look More

by putput
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. Steve, John and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

April 28, 2021

Great quick and friendly service! Hey as still able to get to work on time! Second time aerivcing in Medford and great! Thank you again More

by cj.gilmore699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan , Caduste Michaud, Neil Peabody
Apr 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 28, 2021

Deivid offered great customer service, and was a friendly guy throughout! Helpful advice and no BS, I would recommend him and Colonial VW to anyone! More

by tarscunha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that Deivid was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

April 28, 2021

Deivid was attentive, always returned my calls and put extra time in trying to take care of the any issues. He also had a positive attitude. More

by KHC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

April 27, 2021

My wife and I recently leased a beautiful new Atlas from Colonial Volkswagen of Medford, and we had a very positive experience overall. During this process, Paul Lazzaro delivered exceptional customer servi More

by jaredmjaffe
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Jared, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Paul and the rest of our team, and we look forward to working with you again. Ken Cataldo General Manager kencataldo@vwmedford.com

April 26, 2021

My salesperson Paul, Was absolutely wonderful he stayed in touch with me the whole time and totally went out of his way to deliver my car to me I would recommend him to anyone buying a car, He has a wonder More

by Chandrose62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Colonial Volkswagen of Medford responded

Hello, Thank you for taking the time to submit a review. We take pride in good customer service and happy Paul was such a big help however regret that your finance experience you felt rushed. If you would like to further discuss your concerns, feel free to contact me at your convenience. Ken Cataldo General Manager kencataldo@vwmedford.com

April 25, 2021

Paul Lazzaro helped me find the exact pre-owned Tiguan I was looking for. He was a great communicator, personable and a straight shooter, very helpful every step of the way. I would highly recommend him to More

by charlotte
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Apr 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Charlotte, for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Paul was able to help, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

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