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Colonial Volkswagen of Medford
Medford, MA
2,212 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,212 reviews
April 30, 2024
Prices are egregious. Service was fine but I won’t go back anymore given I can go elsewhere for half the cost with the same result. Service was fine but I won’t go back anymore given I can go elsewhere for half the cost with the same result. More
by MJMURRAY85
Verified CustomerEmployees Worked With
Chris
April 30, 2024
The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed, they do go above and beyond. More
by rarodriguez
Employees Worked With
Other Employees :
Jason Giacoppo
April 28, 2024
I was nearing the end of my current VW lease and was planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options f planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options for my first lease. At that time I did not love the overall experience. When I went in this last week, I was helped by Keven Umama, who looked at several different options with me. It was totally unexpected but I ended up in a newer and improved model of my car as Keven was able to get me a great deal on a new lease. The process of swapping out cars/ leases was extremely easy and I had to do minimal work on my end as they took care of pretty much everything including registration. I am planning on getting my lease services done at this dealership and I will likely choose to work with them again when my current lease expires. More
by Gabriellelis618
April 27, 2024
Working with Paul was very easy - very straightforward, and I appreciate that. There was some confusion about the interest rate, but we got it straightened out right away. and I appreciate that. There was some confusion about the interest rate, but we got it straightened out right away. More
by Jennifer
April 26, 2024
Steve was extremely helpful and patient he made the process very seamless. I would recommend 10 out of 10. process very seamless. I would recommend 10 out of 10. More
by Andrewwoodbury
April 25, 2024
Very communicative, responsive, and easy going. Had a great experience with Paul and the dealership and would happily come back. Had a great experience with Paul and the dealership and would happily come back. More
by Lucy
April 25, 2024
Al was incredibly helpful and communicative throughout my service this morning! I waited at the dealership and he kept my posted throughout my service. service this morning! I waited at the dealership and he kept my posted throughout my service. More
by FITZPATRICKE07
Employees Worked With
Al
April 25, 2024
The team in Medford is customer-centric. It was a pleasure to work with them. I’m a satisfied customer! Steven Tkaczyk has been especially helpful. It was a pleasure to work with them. I’m a satisfied customer! Steven Tkaczyk has been especially helpful. More
by jmarkovic
April 25, 2024
The team in Medford is easy to work with. I’m a satisfied customer! Paul has been especially attentive. I’m a satisfied customer! Paul has been especially attentive. More
by morgan p
April 24, 2024
This is the second car that Paul has helped me lease. He is knowledgeable and honest and I wouldn’t go to anyone else. He is knowledgeable and honest and I wouldn’t go to anyone else. More
by erinkelly4666
