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Colonial Volkswagen of Medford

Medford, MA

4.8
2,214 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,214 reviews

April 02, 2024

My experience was great all around. I would highly recommend Colonial Volkswagon to anyone looking More

by bmurphy0224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

April 02, 2024

Keven was a pleasure to work with. Glad I drove the extra mile to Medford Colonial VW. The whole price was smooth from start to finish. I highly recommend Keven for your next purchase More

by sburke4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Kevin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 01, 2024

Communication was lacking. I was told documents were ready to be signed, when I showed up, nothing was ready. Never received any of my paperwork when I picked up my car. Mats w More

by kmd429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Giacoppo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
2.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Apr 04, 2024 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 30, 2024

Patient service and explaining everything during that process! Best purchase we have ever made from a dealership!! No pressure to buy....just relax and listen!! More

by pdempfish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford!

March 28, 2024

I had a fantastic experience with Josh at Colonial Volkswagen of Medford. He was incredibly attentive, enthusiastic, and helpful throughout the entire process of getting my lease. Communication was to More

by mayavolpe1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Josh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 27, 2024

Excellent service, and presentation about the jetta. VW has a loyal customer im me. Steve was professional, personable, and an obvious asset to VW. More

by MAM24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2024

Communication is really top notch! Very happy with the whole process from drop-off to pick up. More

by rachel.boyd01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Colonial Volkswagen of Medford responded

Rachel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 26, 2024

I had a great experience at Colonial VW of Medford. I initially worked with Dan Goodman over the phone who answered all of my financial questions. He also promptly provided me with quotes via email and More

by aefoster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 25, 2024

The staff is always friendly, helpful and knowledgeable. I appreciate that I was able to get an appointment quickly, and my car was returned to me sooner than I expected. More

by LAUREN.ZERMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Mar 25, 2024 -

Colonial Volkswagen of Medford responded

Lauren, Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and our team. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 25, 2024

Great experience with Paul L. He was very knowledgeable and helpful as a first time car buyer. Our family loves our new Tiguan and would recommend Colonial + Paul to all those l More

by keithkelly66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Paul delivered such a great experience!

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