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Colonial Volkswagen of Medford
Medford, MA
2,444 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,444 reviews
Verified Customer
July 04, 2026
The service was excellent, accommodating, and eager to help. I waited and was in an out quicker than promised, even though the service area seemed super busy. help. I waited and was in an out quicker than promised, even though the service area seemed super busy. More
by bellartsdesign
Employees Worked With
July 04, 2026
They always take very good care of me. That's why I will go no where else. That's why I will go no where else. More
by SHANITAM76
June 30, 2026
Steve was a pleasure to work with. He was very responsive and made the process very smooth. The service department was also a pleasure to work with. He was very responsive and made the process very smooth. The service department was also a pleasure to work with. More
by kceda12
Employees Worked With
June 27, 2026
I brought my new car (within a month of purchase) in to have the connected services fixed. I found the communication poor (no updates unless I called, the email widget on the main page contacts were all ig have the connected services fixed. I found the communication poor (no updates unless I called, the email widget on the main page contacts were all ignored). Ended up leaving the car there for almost 2 weeks before we gave up - still waiting for them to hear back from VW corporate. More
by smoniz11
Employees Worked With
A,B,C
June 27, 2026
The process was smooth and fast while leasing my vehicle at colonial Volkswagen. It was a pleasure to work with Steve. at colonial Volkswagen. It was a pleasure to work with Steve. More
by Stavrosmoreira
Employees Worked With
June 25, 2026
The process couldn’t have been easier. I got the car I wanted for the deal I needed. This is my second car from Colonial and won’t be my last I got the car I wanted for the deal I needed. This is my second car from Colonial and won’t be my last More
by DJK173
Employees Worked With
June 24, 2026
The customer service was okay - not enough communication on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting my scheduling and estimations and probably the communication levels I was expecting and have gotten at other VW dealerships. More
by zarasilvalandry
Employees Worked With
June 24, 2026
Frank went above and beyond to help me resolve driver assist errors in my car. assist errors in my car. More
by dice-k-sun
Employees Worked With
June 18, 2026
I would have given 5 stars but there was an Issue with Tire Pressure Sensor.This notification came on After I had my Tires rotated. Tire Pressure Sensor.This notification came on After I had my Tires rotated. More
by bbingham910
