Colonial Volkswagen of Medford

Dan is courteous, efficient and helpful. He clearly explains what needs to be done to my car and provides a realistic expectation of when the car will be ready. He clearly explains what needs to be done to my car and provides a realistic expectation of when the car will be ready. More

3.5 - Overall good. Friendly, efficient, not pushy, flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they were just not knowledgeable about the newer electric cars, the ecosystem surrounding that and the switch from gas to electric. (Talking about the infotainment system is fine, but it wasn't the main selling point for us...) b) Communication about the status of my order was inconsistent. I got numerous calls from the dealership indicating when the car would be available only to get a followup later that 'Well actually... 3 more months.' Meanwhile VW.com was sending us different updates and it was a little frustrating trying to understand when we'd actually get the car with all the mixed messaging. c) They wouldn't work with us on price or include extras despite delays, inconveniences or the car price increase from the time we placed our initial order. Didn't feel like there was any sort of apology, acknowledgement or understanding of the frustrations we felt. More

Colonial VW has been my preferred auto dealer since 2009. Greg Cohen has taken great care of my wife and I, our business partner and friends throughout. Thanks again to the whole teal for another seamless p Greg Cohen has taken great care of my wife and I, our business partner and friends throughout. Thanks again to the whole teal for another seamless purchase. More

This was my 2nd visit to the Colonial VW service department. I will certainly be back. Once again I received top notch service from Dan. This visit required a few days of work and Dan kept me post department. I will certainly be back. Once again I received top notch service from Dan. This visit required a few days of work and Dan kept me posted every step of the way. Car was finished when promised. Also, I was quite surprised that Dan was able to secure VW Factory coverage for a repair I thought would cost me huge. Dan really stepped up for me. My vehicle , my time, myself, and my wallet were well respected. Also, Because this Beetle Convertible is now a discontinued model, I needed to resort to purchasing it in a private sale. Although I did not buy this vehicle from Colonial VW, Frank the Service manager treated me like family. More

I had by far the best car experience while working with Paul. The process was seamless from beginning to end. He was very knowledgeable and honest. I walked away feeling confident in my leasing decision an Paul. The process was seamless from beginning to end. He was very knowledgeable and honest. I walked away feeling confident in my leasing decision and love my new car! I wouldn't go to anyone else for any of my car needs. More

Paul was great, helpful and informative. Exceptional service and knowledgeable one cars. Would recommend to others Exceptional service and knowledgeable one cars. Would recommend to others More

I found the Colonial team to be Friendly professional and knowledgeable. A great experience for me. knowledgeable. A great experience for me. More

Friendly staff, professional, courteous and respectful of our time. The building is very clean and waiting area very accommodating. our time. The building is very clean and waiting area very accommodating. More

Easy to get an appointment, drop the car off, it was ready on schedule and easy to pick up ready on schedule and easy to pick up More

This was my first time at Colonial Volkswagen in Medford. I was in the market due to my previous vehicle being totaled. I worked with Steve Warren, who was an incredible help in finding a new vehicle. He was I was in the market due to my previous vehicle being totaled. I worked with Steve Warren, who was an incredible help in finding a new vehicle. He was extremely easy to work with and provided great consultation and professionalism throughout the entire process. I’m now an owner of a 2019 Tiguan and am very satisfied with my experience with Steve. More