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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,224 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,224 reviews

June 01, 2022

Fantastic service, very helpful in finding the correct dealership as well as the right price. More

by jake54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

May 31, 2022

My experience with Colonial Volkswagen of Medford was great. Jason Giacoppo in internet sales gave us a great price and facilitated the logistics and paperwork to get an out of state new vehicle purchas More

by johnpmalloy3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Jun 01, 2022 -

Colonial Volkswagen of Medford responded

It's fantastic to hear that Jason and Greg provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, John, for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

May 29, 2022

Excellent service, great people, fast service, excellent follow up, recommend them, I will go for my next service More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan from service
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May 30, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 25, 2022

I had a wonderful experience purchasing a vehicle. The process was stress free and pleasant. Josh was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I walked o More

by budathokisubash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that Josh had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

May 25, 2022

Tom and the service team are top notch. I also bought the car there, and was very pleased with the process. More

by bryan56
Recommend Dealer
Yes
Employees Worked With
Tom
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May 26, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 25, 2022

It was great! Will go back when my car gets messed up again. Quick and easy More

by EMILYJOTOOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Emily. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 23, 2022

The certified vehicle was delivered o us without having gone through the proper inspection and cleaning. It’s taken us close to two months to get the vehicle to a minimally acceptable state. It has been a More

by WhattaLetdown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deivid Mauricio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback. I am very sorry to hear that you are disappointed with the delivery of your vehicle and that is was not inspected and cleaned properly. We strive to deliver every pre-owned vehicle in the best condition possible. I believe that myself and my management team have been working with you for those two months to resolve this issue but I would love to discuss this further. Please either Email or call me directly so I can address this with you and do our best to make things right. Thank you for your business and I look forward to hearing from you. Derek Pound General Manager dpound@vwmedford.com 781-475-5668 Direct

May 19, 2022

The service staff was very helpful, trustworthy, and responded immediately was I contacted them. They took care of mr car within the day. More

by SEAYA90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 18, 2022

Volkswagen of Medford has great customer service and took excellent care of me and my car! More

by MEGANB864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Megan! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 18, 2022

Purchased my 2nd Jetta from Colonial VW. Excellent customer service, from Sales to Service. Great to have a local dealer. More

by SMT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you enjoy your new VW Jetta! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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