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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
837 Reviews
Call Service Center (781) 475-5200

837 Reviews of Colonial Volkswagen of Medford - Service Center

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August 22, 2024

Easy communication, trustworthy, respected the lead times and were very helpful from beginning to the end. More

by djhoulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damaris
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Aug 23, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

I took my car to get fixed , they diagnosed the problem the wrong way and asked me to pay 3200 $ because it wasn't covered with my extended warranty, I took my to another dealer was fixed in less than a d More

by ABENSADDIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 20, 2024

Great experience with Dan. He was very nice and updated me with info as the process happened More

by A.GRASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Aug 21, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. Dan and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 16, 2024

Frank is great! Thank you for going the extra mile to make sure I had the valves. I also appreciated that you called. More

by DEBORAH.MATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Colonial Volkswagen of Medford responded

Deborah, we are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 13, 2024

Medford VW fit me in, got the work done, and kept me in the loop More

by ELLIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 12, 2024

My service looked okay regarding engine oil light, but I wonder two days later, it showed up again… More

by wangjourney7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 07, 2024

Very happy with the work on my car and the staff was friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington More

by volpe.anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Anne. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 07, 2024

After years of being a customer, i have been noticing and was subjected to poor customer service. the service rep was exasperated on explaining the issues and didn’t make clear of possible solutions to solve More

by jcmadara
Recommend Dealer
No
Employees Worked With
Al
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Aug 10, 2024 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2024

Dan was very helpful and communicative throughout the process. Even got a free ride home while my car was being serviced! More

by SCC
Recommend Dealer
Yes
Employees Worked With
Dan
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Aug 06, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2024

Job was completed promptly ad car is running like it did when I purchased it almost 6 years ago. More

by charlousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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