Back

Colonial Volkswagen of Westborough

Westborough, MA

4.9
2,907 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
Contact Dealership

89 Turnpike Road, Rt. 9

Westborough, MA

01581

Directions

By Type

Showing 2,907 reviews

June 11, 2025

One of my tires had a slow leak, so I brought it in and they fixed it, and did a great job. They showed me the nail that was in my tire. I’m happy that I bought my tires from Colonial and would do that aga More

by jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I exclusively use the Colonial VW Service Dept. Bill F, Dillon, and others are outstanding, offering solid advice and making the process go smoothly every time I see them. Owning my Atlas has been More

by Thomas Witzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

Wow, amazing, courteous, professional and prompt. I purchased a 9 year old used car from this dealership. The sales experience was matched only by the service dept. After a week or so of driving we h More

by oliveiradavid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

We have had a great relationship since 2012. 4 cars purchased in the family and great service over time. More

by JMOLNAR1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamir Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALL Service dept. personnel
June 09, 2025

Great service and great people. I have been a customer for 8 years I am always amazed at the professionalism and friendliness of the staff. Bill and crew keep me updated throughou More

by RMCGINNITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Excellent service Delivered when promised Updates provided on regular basis Need to update waiting area More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Always a pleasure to work with the team at Colonial Volkswagen of Westborough. Pleasant greetings and resolutions to any problems or routine maintenance. More

by nancymcaswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Colonial VW of Westborough always does a great job and provides a great service experience. They are very knowledgeable and enthusiastic about what they do which is appreciated. As always, thanks guy More

by jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Bill and his team are excellent, friendly, helpful, and knowledgeable. Colonial does a great job of servicing my vehicle. More

by RMETIVIERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McGrath
May 29, 2025

Friendly, professional, detail oriented, thoughtful person, explain very clearly, keep updating accordingly, outstanding customer service More

by RAYRLIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...