Colonial Volkswagen of Westborough

Great buying experience I had an excellent experience when buying my new Atlas from Colonial. They really were very professional, had extensive knowledge of the vehicle and I had an excellent experience when buying my new Atlas from Colonial. They really were very professional, had extensive knowledge of the vehicle and were totally fair to deal with. I will absolutely buy from them again. More

I was interested in trading in my 2007 GMC Sierra for a sedan not really knowing what I needed or even wanted. Figuring I would just be brushed off, like I was at other dealers. I went to colonial and was sedan not really knowing what I needed or even wanted. Figuring I would just be brushed off, like I was at other dealers. I went to colonial and was greeted by Pierre as soon as I walked in the dealer. He sat down with me and asked a series of questions that helped distinguish what I should be looking at in my price range. He went above and beyond to help me find a car I would enjoy and that would fit my lifestyle. And better Yet that I was comfortable with financially. I would highly recommend Pierre, Ray Hovsepian, Bill McGrath and the whole dealership to anyone no matter what vehicle your looking for. 100% will be returning for my next vehicle. Thank you colonial VW you have earned a customer for life More

Truly, The Only Place to Purchase a Volkswagen! This dealer gets an " 11 " on a scale from 1-10. Outstanding service from start to finish... and thereafter! Gina Martinez set my appointment to tes This dealer gets an " 11 " on a scale from 1-10. Outstanding service from start to finish... and thereafter! Gina Martinez set my appointment to test drive (and yes the car was actually ready). Upon arrival, Ray Hovsepian (the Sales Manger) warmly greeted me. The Sales Adviser, Mike Ledowsky from the purchase of the car to the delivery was absolutely "flawless!" This gentleman answered my calls and replied to my texts even on his day, and or, scheduled time off. Mike is truly a one-of-a-kind absolute professional. Since my purchase, I've had a couple of routine service items needing to be addressed. Both Jon Lacey (the Service Adviser) and Billy McGrath (the Service Manager) literally jumped through hoops to remedy my service needs. This is my 3rd purchase from these folks! - Jim Lucido More

My husband and I love our new VW Tiguan!Our salesman, My husband and I love our new VW Tiguan! Our salesman, Pierre, was very friendly, courteous and professional. He made the transition from our old car My husband and I love our new VW Tiguan! Our salesman, Pierre, was very friendly, courteous and professional. He made the transition from our old car to the Tiguan seamless. Thank you, Pierre! More

Great experience Joe the salesman gave us complete access and overview of the car options we were interested in. No pressure and pointed out pros and cons. He had gr Joe the salesman gave us complete access and overview of the car options we were interested in. No pressure and pointed out pros and cons. He had great knowledge of the product and offered good insight. Gina was very informative as well when I called in for details. She provided accurate and prompt answers without setting expectations too high. More

Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More

Booking online was a joke. Joe, my salesman, and George in finance were great. However, I initially booked the appointment to view the car online with Rebecca. She was super res Joe, my salesman, and George in finance were great. However, I initially booked the appointment to view the car online with Rebecca. She was super responsive and we scheduled a time for me to come the 1.5 hours. When I arrived, Rebecca had not communicated my appointment to the sale staff AND the car was buried in snow and unavailable for me to see or test drive. Joe was great and let me drive a similar vehicle and scheduled a time for me to come back once he dug out the car. I emailed Rebecca with my frustration and never heard back from her. More

Superior customer service As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service v As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service visit! More

Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More