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Colonial Volkswagen of Westborough
Westborough, MA
3,013 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 3,013 reviews
November 08, 2021
The sales person Marc was very responsive to my every need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent bu need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent buying experience. More
by daninhamden
Verified CustomerEmployees Worked With
Other Employees :
Marc, George Akhpatelov, Barry Cocuzzo
November 05, 2021
Billy and John are amazing and always take care of me. I trust them to get me what I need and take care of my car. Plus they always remember me when I call and Billy remembers the history on all of my I trust them to get me what I need and take care of my car. Plus they always remember me when I call and Billy remembers the history on all of my cars. Truly above and beyond. More
by KATHERINE.MARINO
November 04, 2021
Mike and Bobby are the best! They worked past their shift to give me the best deal and the SUV perfect for me! to give me the best deal and the SUV perfect for me! More
by SANTOS.JESSICA24
November 01, 2021
I am a new customer to the Westborough Volkswagen and my husband and I have been nothing short of impressed. Jared was extremely patient and kind when helping us pick out our new vehicle. John in the servic husband and I have been nothing short of impressed. Jared was extremely patient and kind when helping us pick out our new vehicle. John in the service department is so friendly and always so helpful. They really take pride in what they do. More
by alyssa_mcgregor
November 01, 2021
I went in to get a recall done on my Jetta and it was very conveniently done and everyone at the service department here is pleasant and professional. very conveniently done and everyone at the service department here is pleasant and professional. More
by jordanleep
October 29, 2021
Had a water pump failure on my 2012 GTI, with 170,000 miles on it. Jon was able to get me in same day and a loaner car while the work was being done. I am more than satisfied, I am grateful ! Thanks miles on it. Jon was able to get me in same day and a loaner car while the work was being done. I am more than satisfied, I am grateful ! Thanks More
by JMINI
October 29, 2021
Great service. Very knowledgeable service staff and technicians. Always get the job done right. Highly recommended technicians. Always get the job done right. Highly recommended More
by 63LGMK
Employees Worked With
Other Employees :
Neil Finch, Jesse Manning , Joel Lobov, Keith Bradley, Barry Cocuzzo
October 28, 2021
Dylan was excellent and set my expectations for how long it would take and the cost. I would recommend Colonial for all VW service needs. it would take and the cost. I would recommend Colonial for all VW service needs. More
by ANDREW_718
Employees Worked With
October 23, 2021
Low pressure and very polite sales & finance staff. Couple very minor things lead to 4 stars but could easily have been 5 stars! New car did not have front plate bracket so I had to buy one (or drive b Couple very minor things lead to 4 stars but could easily have been 5 stars! New car did not have front plate bracket so I had to buy one (or drive back and wait for install) & vehicle was not inspected. One other thing that surprised me is they never asked about a trade-in, so I went just down the street to car max More
by Sheen
Employees Worked With
Neil Finch, Cal Angus, George Akhpatelov
