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Colonial Volkswagen of Westborough
Westborough, MA
3,014 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 3,014 reviews
October 23, 2021
Low pressure and very polite sales & finance staff. Couple very minor things lead to 4 stars but could easily have been 5 stars! New car did not have front plate bracket so I had to buy one (or drive b Couple very minor things lead to 4 stars but could easily have been 5 stars! New car did not have front plate bracket so I had to buy one (or drive back and wait for install) & vehicle was not inspected. One other thing that surprised me is they never asked about a trade-in, so I went just down the street to car max More
by Sheen
Verified CustomerEmployees Worked With
Neil Finch, Cal Angus, George Akhpatelov
October 18, 2021
So friendly, professional and on time. The service person, Jon, greeted me nicely and explained everything to be done. He also accommodated an extra request for a 10,0000 check. person, Jon, greeted me nicely and explained everything to be done. He also accommodated an extra request for a 10,0000 check. More
by ANN.E.OCONNOR
October 16, 2021
I have been a customer of Colonial VW for 6+ years. Sales as well as servicing my vehicle has always been excellent. as well as servicing my vehicle has always been excellent. More
by cjack9925
Employees Worked With
Other Employees :
Neil Finch, George Akhpatelov
October 16, 2021
Highly professional. Courteous, low key and no pressure. I was looking for a certain car and they had inventory I couldn’t find elsewhere. My car was even delivered to me! I was looking for a certain car and they had inventory I couldn’t find elsewhere. My car was even delivered to me! More
by Kipling_007
Employees Worked With
Other Employees :
Rebecca Cunningham, Neil Finch, George Akhpatelov
October 16, 2021
I worked with Shaun to buy my Passat R-line and couldn’t be any happier with the service and vehicle that I received. Traded in my Audi and they went to pick up me new car with zero hassle or issues. I woul be any happier with the service and vehicle that I received. Traded in my Audi and they went to pick up me new car with zero hassle or issues. I would recommend anyone to buy a car from them! More
by gtstang95
Employees Worked With
Neil Finch, George Akhpatelov, Shaun Tubert
October 15, 2021
Always happy to see you guys all doing a great job.keep it up. Thanks it up. Thanks More
by KWASI5491
October 15, 2021
I so happy to made a deal with them. I'm so happy with my purchase. my purchase. More
by Izabelpaula
Employees Worked With
Other Employees :
Michael Ledowsky, George Akhpatelov
October 15, 2021
Overall fine, it was great dealing with their sales staff. However, they gave me a quote online and when we got to the table they increased the cost by raising the lease term without telling us and the staff. However, they gave me a quote online and when we got to the table they increased the cost by raising the lease term without telling us and then told us they would not fulfill the original quote. As usual with these dealerships, they try to take as much money as they can for you but par for the course. More
by Czech1117
Employees Worked With
Dino Scimemi
October 14, 2021
Pleasant helpful employees. Always friendly and professional. Willing to take time to explain repairs and how things are done. Clean environment. professional. Willing to take time to explain repairs and how things are done. Clean environment. More
by Katherine
