Colonial Volkswagen of Westborough

was able to take me in pretty quickly--thanks! Would definitely recommend to friends and family. Wish it were a little closer to home, but c'est la vie/ definitely recommend to friends and family. Wish it were a little closer to home, but c'est la vie/ More

Gina was great on the phone getting us information on pricing and setting us up to come in for a test drive when our repair bill from service was too steep. That was the end of our good experience. Sales pricing and setting us up to come in for a test drive when our repair bill from service was too steep. That was the end of our good experience. Salesperson appeared completely disinterested. He was clueless in providing any details of the process of trading in our VW. We purchased a vehicle and were told it’d be all set to go two days later. No orientation to the vehicle or its features. That Friday afternoon none of the registration paperwork was completed. Told to come back Monday. Same thing…except salesperson didn’t seem to even recognize us or know what we were talking about. Kept being told to speak to our insurance company which we had done the day of the test drive (5 days earlier). The dealer never sent the paperwork to them. Next day (6 days after purchase) spoke with Gina on the phone again who followed up immediately with us, called back right away with clear instructions when everything was done two hours later. Complete lack of communication and clarity except for Gina. Unfortunately dealer lost a customer who had purchased 3 vehicles there. Never again. More

Friendly and respectful of my wishes. Jon always greets me as a friend no matter how long it's been since we met (in this case just over a year) me as a friend no matter how long it's been since we met (in this case just over a year) More

Great place, great staff would highly recommend this dealer. Jon was great. The staff are always helpful. I just wanted to get a checked over and they did a great job. They have a nice waiting area in t dealer. Jon was great. The staff are always helpful. I just wanted to get a checked over and they did a great job. They have a nice waiting area in the show room with WIFI if you need to do any remote work. Bill always follows up on the work. I have been going to this dealer for years. good dealer for repairs or purchase. The certainly look after their customers. More

Excellent service, quality people! I was in and out so fast it was excellent and everybody was super friendly. I highly recommend Volkswagen Colonial of Westborough fast it was excellent and everybody was super friendly. I highly recommend Volkswagen Colonial of Westborough More

Very good service and follow through w/customer satisfaction.. we were very pleased w/the attention our recall was given and happy to be able to use a loaned while car w BEING CHECKED OUT satisfaction.. we were very pleased w/the attention our recall was given and happy to be able to use a loaned while car w BEING CHECKED OUT More

Most importantly, Pierre Saliba listened to me and my wife describe what we wanted and needed in a car. The dealership gave me a great deal on trade-in, and Pierre went out of his way to find the color s wife describe what we wanted and needed in a car. The dealership gave me a great deal on trade-in, and Pierre went out of his way to find the color scheme I most wanted. Doing business with him was a pleasure. Result: I'm a very happy customer who loves his car. More

I have only had great experience at this Service Center of VW. The people there are always friendly, knowledgeable and quick to help. Hence, I brought in my Infiniti to give them some extra business. of VW. The people there are always friendly, knowledgeable and quick to help. Hence, I brought in my Infiniti to give them some extra business. More

Pierre Saliva was great sales person and very knowledgeable. Answered all questions on the car that my husband And I had. Process from beginning to end went smoothly. knowledgeable. Answered all questions on the car that my husband And I had. Process from beginning to end went smoothly. More

Jon did an excellent job of keeping me informed of what needed to be repaired and how long the repairs would take. He also helped inform me what was required vs recommended from a repair standpoint. needed to be repaired and how long the repairs would take. He also helped inform me what was required vs recommended from a repair standpoint. More