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Colonial Volkswagen of Westborough
Westborough, MA
2,886 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,886 reviews
February 29, 2020
Friendly, helpful and welcoming crew at the service department, the reason I keep coming back to this location. Thanks to the whole team, keep up the great work! department, the reason I keep coming back to this location. Thanks to the whole team, keep up the great work! More
by HANNA
Verified Customer
February 29, 2020
Awesome! John was great as usual. Very informative, accurate and right on time. Waiting area was very comfortable, clean and convenient. I’ll be back soon. accurate and right on time. Waiting area was very comfortable, clean and convenient. I’ll be back soon. More
by MR.SCHIFF
Employees Worked With
February 27, 2020
Fantastic. Dylan and the team were very helpful and communicative throughout. Look forward to continually using the servive department here and know well be in good hands communicative throughout. Look forward to continually using the servive department here and know well be in good hands More
by Nh
Employees Worked With
February 26, 2020
Very good experience dealing with Mike L. on purchase of new car. He was very considerate of our time and had vehicles ready and waiting for us to test drive. Completing paperwork was also very quick and new car. He was very considerate of our time and had vehicles ready and waiting for us to test drive. Completing paperwork was also very quick and courteous! More
by CHRISS11
Employees Worked With
Michael Ledowsky
February 26, 2020
Great service rep. Dropped my car of on a Saturday expected a 2 day repair. Part was delayed and I didn’t get my car back until Thursday night. expected a 2 day repair. Part was delayed and I didn’t get my car back until Thursday night. More
by CANDC95
Employees Worked With
February 25, 2020
Great experience with Colonial VW on our purchase of a vw atlas. Pierre was knowledgeable, fair and communicated well through the whole process. He went above and beyond and was great to work with. atlas. Pierre was knowledgeable, fair and communicated well through the whole process. He went above and beyond and was great to work with. More
by Stef19
Employees Worked With
February 25, 2020
Service was quick and thorough and greatly appreciated. The gentleman at the service desk was very helpful, knowledgable and gave outstanding customer service. Thank you. The gentleman at the service desk was very helpful, knowledgable and gave outstanding customer service. Thank you. More
by ALEKMANJULIA
Employees Worked With
February 24, 2020
Correcting an oversight - Colonial does it right Bill and the staff at Colonial were great. I had recently purchased a CPO Beetle from the dealer and inadvertently there was not a second key or owne Bill and the staff at Colonial were great. I had recently purchased a CPO Beetle from the dealer and inadvertently there was not a second key or owners manual with the vehicle when I drove off the lot. The service department were quick to remedy the situation - providing the second key and the manual. Fahrvergnügen: It's what makes a car a Volkswagen :) More
by Diggerhd
February 22, 2020
Excellent service, above and beyond customer care, and a pleasure to deal with. My first VW; if all dealerships are like this, I’m sure it won’t be my last. pleasure to deal with. My first VW; if all dealerships are like this, I’m sure it won’t be my last. More
by S.B.SANTAMARIA
February 21, 2020
Thanks for a great first service thanks for the great first service on the car, Bill was great, you have a top notch service department! Thank you and keep it up thanks for the great first service on the car, Bill was great, you have a top notch service department! Thank you and keep it up More
by MDEJOHN
Employees Worked With
