Colonial Volkswagen of Westborough

I’ve bought over ten vehicles from dealership because it’s a respective, honest experience. As long as I continue to buy a VW I will always go to Colonial. it’s a respective, honest experience. As long as I continue to buy a VW I will always go to Colonial. More

If you don't want to spend all day buying a car, this is the place to go. Test drove, worked the deal (I knew what I wanted to pay ahead of time) and out in 90 minutes. The staff was ready to assist soon as the place to go. Test drove, worked the deal (I knew what I wanted to pay ahead of time) and out in 90 minutes. The staff was ready to assist soon as we arrived and no long delays waiting between sales and manager. More

Let me provide some background on the issue and VW Service remediation steps. Problem: VW Jetta TDI 2013 Check Engine light is on and throwing faults for the DPF/ERG systems. Diagnostics: Tec Service remediation steps. Problem: VW Jetta TDI 2013 Check Engine light is on and throwing faults for the DPF/ERG systems. Diagnostics: Tech ran the diagnostics and confirmed. GPF scan determined that fault recorded was PO2002. The diagnostic trouble code (DTC) P2002 stands for “Diesel Particulate Filter Efficiency Below Threshold (Bank 1).” Recommendation: Jetta will require a replacement GPF in addition to a set of EGT sensors that will not likely be reusable. Estimate: $5485. Replacing the DPF in a Jetta TDI is a complex and time consuming operation, requiring a large number of parts and hours of labor. The parts alone for the DPF are over $2000 with the total coast almost eclipsing the value of the vehicle. Service Team: My service agent for the repair was Jonathan Lacey. I discussed options with Jon and asked if I could provide the parts for the work as I have contacts with VW parts suppliers (ESC Tuning, DAP) who provide original VW parts at significant discount to what is charged by Colonial VW. Jon agreed that if I could purchase the parts they would use them. I order the parts and they arrived in 3-5 days. The maintenance (DPF replacement) was conducted and completed in just over a day. Service Experience: My experience with Jonathan and the Colonial VW was first rate. Jon kept me appraised throughout the process, answering my many questions and concerns. - Parts provided were installed without issue - VW tech determined that 4 of the parts were ultimately not required and stored them in the vehicle. I return them to the supplier and received a $300 refund. - Outsourcing the VW original parts saved me over $1000. I was very impressed with Jon's professionalism and customer focus. His flexibility in considering alternatives that could reduce the cost of maintenance was greatly appreciated. I would strongly recommend Colonial VW to others and also return as a customer in the future. More

This is my first electric car, so I have a lot of questions about it, Marc is very nice and helpful to let me know everything about this car, thank you so much questions about it, Marc is very nice and helpful to let me know everything about this car, thank you so much More

Great service department. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. More

Had a wonderful, seamless experience with the purchase of my 3rd vehicle from Colonial of Westborough. my 3rd vehicle from Colonial of Westborough. More

Great staff as always! Super friendly with a quick but thorough service. Love coming here. Super friendly with a quick but thorough service. Love coming here. More

A great organization from sales to the service depts. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. More

Patrick was knowledgeable, professional, and very interested in my satisfaction with the car and the dealership. interested in my satisfaction with the car and the dealership. More

I want to thank Kevin Cross for introducing me to Marc Shoenhammer to purchase our new vehicle. Both were very understanding of our needs and help us choose the perfect car. They did not pressure us in an Shoenhammer to purchase our new vehicle. Both were very understanding of our needs and help us choose the perfect car. They did not pressure us in any way and the entire process was smooth. I would highly recommend Marc when purchasing a new car More